Business Analyst

Role overview

Job type and location

• Full-time role working from the office in Technopark, Trivandrum.

Responsibilities

• Analyze client business needs and conduct discovery meetings, workshops, and requirements-gathering sessions.
• Document and validate requirements in BRDs, FRDs, user stories, use cases, workflows, and functional specifications.
• Coordinate requirements with design, development, digital marketing, project management, and vendor teams.
• Review designs, prototypes, features, and vendor deliverables; support UAT, client feedback, validation, and approvals.
• Track project dependencies, risks, timelines, deliverables, decisions, and scope changes.
• Assist with proposals, scope documents, feature lists, presentations, and pre-sales requirements analysis.

Required qualifications

• 1–2 years as a Business Analyst or similar role in IT, software development, a digital agency, or a technology environment.
• Bachelor’s degree in Computer Science, IT, Business Administration, Engineering, or a related field.
• Understanding of website and application development, digital marketing processes, and SDLC.
• Experience gathering, analyzing, and documenting requirements and managing stakeholders.
• Ability to prepare BRDs, FRDs, user stories, workflows, and functional specifications.
• Basic understanding of web technologies, CMS platforms, APIs, databases, and application development.
• Strong analysis, problem-solving, communication, documentation, organization, follow-up, and coordination skills.

Preferred skills

• Basic SEO, Google Ads, analytics, or other digital marketing knowledge is advantageous.
• Zoho Projects, Zoho Cliq, Microsoft Office, or similar collaboration tools are a plus.
• Web or digital agency experience, exposure to web technologies and application workflows, familiarity with APIs and integrations, and vendor coordination are preferred.