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freshteam

Business Analyst, Tester and Virtual Trainer (Remote)

A1FED Inc
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered 1 months ago
Microsoft OfficeServiceNow

Full Job Posting

• ServiceNow Strategic Portfolio Management (SPM)

  • Proven Optics Capital Planning and Investment Control (CPIC) Application
  • Proven Optics Technology Business Management (TBM) Cost Modeling Application
  • Collaborate with business stakeholders to gather and refine requirements
  • Develop process documentation, user stories, and business workflows
  • Support configuration decisions aligned with best practices in IT portfolio and financial management
  • Develop and execute test plans and test case scenarios
  • Validate system functionality, reports, and dashboards
  • Identify and track defects, and support remediation efforts
  • Design and deliver training materials, including user guides, video walkthroughs, and SOPs
  • Facilitate virtual and live training sessions for end-users and stakeholders
  • Provide ongoing user support and promote platform adoption

• U.S. Citizenship OR Permanent Resident

  • Active Public Trust or higher clearance
  • 3+ years of experience as an Analyst, Tester, Trainer
  • Experience documenting functional and technical requirements into User Stories and Expected Results
  • Experience developing Test Plans, test cases, and tracking issues
  • Demonstrated ability to test systems against documented requirements
  • Design and deliver training materials, including user guides, video walkthroughs, and SOPs
  • Facilitate virtual training sessions for end-users and stakeholders
  • Extremely well-developed organizational, time management, and analytical skills
  • Strong attention to detail and documentation skills
  • Excellent communication skills with the ability to simplify complex technical information
  • This position allows you to work remotely from within the United States only.
  • Ability to work 8 AM to 5 PM EST
  • Ability to work independently in a remote team environment
  • Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams)
  • Ability to work effectively in a remote, collaborative environment
  • Hands-on experience with ServiceNow Strategic Portfolio Management (SPM)
  • Familiarity with Proven Optics CPIC or TBM applications
  • Familiarity with Agile or SAFe delivery methodologies
  • Experience using ServiceNow Dev/QA/Test environments
  • ServiceNow certifications
  • Strong understanding of IT portfolio management, capital planning, or IT financial management
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and federal holidays
  • Flexible remote work environment

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