Business Analyst & Technology Adoption Lead

Reports to Head of PMO – Small, growing team – Business transformation and adoption

We are building a portfolio of AI-native platforms, operational systems, enterprise technologies, and venture-stage digital products.

Technology only creates value when people adopt it.

This role bridges the gap between business operations, product delivery, and organisational change.

We are looking for a Business Analyst who combines process analysis, stakeholder engagement, training, and change management skills.

You will work closely with Product Managers, Delivery Managers, operational teams, and leadership to understand how organisations operate today, design improved ways of working, and help users successfully adopt the solutions we deliver.

You will play a key role in capturing business processes, supporting product development, building business cases, measuring realised benefits, and driving technology adoption across both internal teams and external clients.

What you’ll do

· Capture and document As-Is and To-Be business processes

· Facilitate discovery workshops and requirements gathering activities

· Identify inefficiencies, risks, manual activities, and automation opportunities

· Create process maps, workflows, user journeys, and business requirements

· Support Product Managers in translating business needs into practical solutions

· Develop training materials, guides, playbooks, and knowledge assets

· Deliver workshops, onboarding sessions, and system demonstrations

· Help teams adopt new systems, platforms, and AI-enabled ways of working

· Support organisational change and rollout activities during implementations

· Support business cases and investment justifications

· Define baseline measures and success criteria

· Track adoption, utilisation, and realised business outcomes

· Produce post-implementation reviews and benefits-realisation reports

· Collaborate with Product Managers and Delivery Managers across multiple initiatives

· Support user acceptance testing and rollout readiness activities

· Use AI tools to accelerate analysis, documentation, reporting, and content creation

· Support client engagements, discovery workshops, and transformation initiatives

What we’re looking for

· Someone who can significantly multiply their capability and capacity through the effective use of AI tools and automation

· Experience as a Business Analyst, Process Analyst, Business Consultant, Trainer, Change Manager, or similar role

· Strong process mapping, requirements gathering, and stakeholder management skills

· Excellent written communication and workshop facilitation capabilities

· Comfortable operating across business, operational, and technical domains

· Strong analytical and problem-solving mindset

· Passion for helping people adopt new technologies and ways of working

· Able to operate independently while managing multiple initiatives

· Commercially minded and focused on measurable business outcomes

Bonus experience

· BPMN, Visio, Lucidchart, Miro, or similar process-modelling tools

· Product Management or Product Ownership

· Learning & Development or Corporate Training

· ERP and CRM platforms such as SAP, Odoo, Oracle, Dynamics, or Salesforce

· Workflow automation platforms including n8n, Zapier, Make, or Power Automate

· AI tools such as ChatGPT, Claude, Cursor, Codex, Copilot, or Replit

· Business intelligence, reporting, and benefits-realisation frameworks

What makes this different

Most Business Analyst roles stop at requirements gathering.

This role spans the full lifecycle: understanding how a business operates, helping shape solutions, supporting delivery, driving adoption, and measuring realised value.

You will work directly with Product Managers, Delivery Managers, operational leaders, and the CTO across a diverse portfolio of platforms, ventures, and transformation programmes.

In a small team, your impact will be visible, measurable, and directly linked to business outcomes.