Business Analyst
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Key skills for this role
About the Role
We are looking for a Business Analyst to support a live production system. This is a hands-on role that combines process analysis with day-to-day system support. You will work closely with stakeholders, understand how existing processes work, identify areas for improvement, and help keep the system running smoothly.
Key Skills for This Role
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Overview
We are looking for a Business Analyst to support a live production system.
This is a hands-on role that combines process analysis with day-to-day system support.
You will work closely with stakeholders, understand how existing processes work, identify areas for improvement, and help keep the system running smoothly.
Key Responsibilities
- Understand current processes through discussions, interviews, and data review
- Identify gaps and recommend practical improvements to existing workflows
- Work with stakeholders and vendors to define and document future-state processes
- Produce clear process documentation using standard tools (e.g. Visio, Confluence, draw.io)
- Handle L2 support tickets and perform basic system troubleshooting
- Manage small enhancements and change requests from intake through to delivery
Requirements
- Minimum 3 years of relevant experience, with someone having experience working on or supporting a live production or operational system.
- Hands-on experience handling L2 support tickets or basic system troubleshooting; familiarity with ticketing or ITSM tools (e.g., Jira, ServiceNow)
- Exposure to Agile or ITIL practices
- Basic SQL or data querying skills
- Good communication skills - comfortable running meetings and writing requirements
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