Business Analyst – ServiceNow
Role Overview
Looking for an experienced Business Analyst – ServiceNow to work on projects for a US-based client.
Fully remote position requiring comfort with US business hours / US time-zone shifts based on client requirements.
Ideal candidate has strong experience in business analysis, requirements gathering, ITSM processes, and ServiceNow.
Key Skills for This Role
Full Job Posting
Role Overview
Looking for an experienced Business Analyst – ServiceNow to work on projects for a US-based client.
Fully remote position requiring comfort with US business hours / US time-zone shifts based on client requirements.
Ideal candidate has strong experience in business analysis, requirements gathering, ITSM processes, and ServiceNow.
Key Responsibilities
- Gather, analyze, and document business and functional requirements from stakeholders.
- Understand existing business processes and document AS-IS and TO-BE processes.
- Prepare BRDs, FRDs, user stories, process flows, acceptance criteria, and functional specifications.
- Work closely with ServiceNow developers, administrators, QA teams, and project managers to translate business requirements into solutions.
- Support ServiceNow implementation, enhancement, and optimization projects.
- Work with ServiceNow ITSM processes including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, and SLA.
- Participate in requirement walkthroughs and stakeholder meetings.
- Support UAT planning, test scenarios, defect tracking, and business validation.
- Coordinate with US-based client stakeholders and provide regular project updates.
- Identify process gaps and opportunities for automation and process improvement.
- Assist with documentation, training materials, and post-implementation support.
Required Qualifications & Skills
- 3+ years of experience as a Business Analyst.
- Relevant experience working on ServiceNow projects.
- Good understanding of ServiceNow ITSM processes.
- Experience with Incident, Problem, Change, Request and Service Catalog processes.
- Strong requirement gathering and business process analysis skills.
- Experience creating user stories and acceptance criteria.
- Experience with UAT and functional testing.
- Good understanding of Agile/Scrum methodology.
- Strong written and verbal communication skills.
- Ability to communicate effectively with US-based clients and stakeholders.
- Strong analytical, documentation, and problem-solving skills.
Preferred Qualifications
- ServiceNow CSA certification.
- ITIL certification or working knowledge of ITIL practices.
- Experience with ServiceNow implementation or enhancement projects.
- Functional understanding of ServiceNow integrations/APIs.
- Experience working with international/US clients.
Work Schedule
- 100% remote position.
- Required to work according to US client business hours, which may require an evening/night shift in India depending on the US time zone and client requirements.
- Candidates must be comfortable working in US time zones and collaborating with US-based teams.
Compensation
- Pay: ₹600,000.00 - ₹1,000,000.00 per year.
Candidate Profile
- Immediate joiners or candidates with a short notice period are preferred.
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