Business Analyst

Role overview

Requirements and process analysis

• Plan and lead requirements gathering; translate business needs into testable requirements, epics, features, user stories, and acceptance criteria.
• Define functional and non-functional needs, including operational, security, privacy, accessibility, data, and support requirements.
• Maintain traceability, assess requirement changes, and document and communicate decisions.
• Map current- and future-state processes, workflows, user journeys, roles, and hand-offs; identify gaps, risks, and improvement opportunities.
• Support discovery, scope, feasibility, options analysis, prioritization, project boundaries, dependencies, governance, and definitions of done.

Partnering and solution delivery

• Facilitate workshops, interviews, playback sessions, and reviews; build relationships and help align partners with conflicting needs.
• Present analysis through concise narratives, process maps, models, and decision-ready recommendations; escalate unresolved risks and decisions.
• Work with architects, engineers, designers, and suppliers to evaluate solutions, trade-offs, and build-versus-buy options.
• Participate in backlog refinement, sprint planning, demonstrations, and delivery reviews where Agile methods are used.
• Clarify requirements during delivery, help resolve ambiguity and defects, and validate solutions against requirements and intended outcomes.

Testing and implementation

• Define business scenarios and support test approaches, UAT plans, test cases, and acceptance evidence.
• Coordinate business participation in UAT, track defects, and confirm requirements are met before release.
• Support work through implementation and early-life support.

Delivery environment

• Works across Agile, hybrid, or project delivery approaches and supports effective use of backlogs, user stories, documentation, and decision controls.

Requirements

• Elicit, analyze, document, and manage business requirements across projects.
• Translate business needs into clear, structured, and testable requirements, epics, features, user stories, and acceptance criteria.
• Maintain requirements traceability and manage changes, impacts, decisions, and communication throughout delivery.
• Map current- and future-state processes, workflows, user journeys, roles, and hand-offs.
• Facilitate workshops, interviews, playback sessions, and requirements reviews with business and delivery partners.
• Support project discovery, scope definition, options analysis, feasibility assessment, and prioritization.
• Support solution evaluation, delivery collaboration, testing, UAT, and implementation.