BUSINESS ANALYST L4

Role purpose

Customer requirements and engagement

• Coordinate with client engagement partners to understand RFP/RFI requirements and document scope, features, and functional and non-functional needs.
• Create workflow charts and diagrams and write specifications based on research and customer requirements.
• Coordinate with project managers, pre-sales teams, technical leads, and architects to develop timely RFP/RFI responses.
• Explain financial and operational impacts of changes; seek customer clarification and feedback on proposed solutions.
• Demonstrate proposed solutions or prototypes and maintain customer relationships to support business integration, leads, and ongoing improvement.

Delivery coordination

• Share customer feedback with delivery teams and review test cases for coverage of customer requirements.
• Conduct root cause analysis on proposed solutions, demos, or prototypes before customer presentation.
• Facilitate change requests and support QA testing, integration testing, and user acceptance demonstrations.
• Use data modelling to analyze findings and design improvements; compile complete RFP/RFI responses for customers.
• Plan project milestones and phases with project and delivery teams, challenge delivery assumptions, and support timely quality outcomes.

Knowledge development

• Share expertise with other business analysts and build domain knowledge across the vertical.
• Write whitepapers, research papers, and points of view; develop use cases and conduct market research to inform projects.

Requirements

• The posting states 5–8 years of experience.
• Coupa Sourcing is listed as a mandatory skill.
• The role requires customer requirements analysis, documentation, and effective coordination with customer and delivery stakeholders.

Performance measures