BUSINESS ANALYST L4

Role purpose

Customer requirements and engagement

• Understand RFP/RFI requirements; document scope, functional and non-functional requirements, features, and customer needs.
• Create workflow charts, diagrams, and specifications through research and analysis of customer requirements.
• Coordinate with project managers, presales, technical leads, and architects on RFP/RFI responses.
• Communicate financial and operational impacts of changes; obtain customer clarification and feedback on proposed solutions.
• Demonstrate proposed solutions or prototypes, maintain customer relationships, and use feedback to improve services and products.

Delivery coordination and validation

• Share customer inputs with delivery teams and review test cases for requirement coverage.
• Conduct root-cause analysis of proposed solutions and demos, facilitate change requests, and support QA testing.
• Conduct integration testing and user acceptance demonstrations to validate solutions.
• Use data modelling to analyze findings and design improvements; study system capabilities and business specifications.
• Plan project milestones and phases with the project manager and principal consultant, challenge delivery assumptions, and support timely quality delivery.

Knowledge and research

• Share expertise with other business analysts and build domain knowledge across the vertical.
• Write whitepapers, research papers, and points of view; contribute user cases and reusable proposal components to knowledge resources.
• Conduct market research and provide current project inputs.

Requirements

• 5–8 years of experience.
• Mandatory business analysis experience in the BFSI domain.
• Gather, analyze, document, and communicate customer requirements and solution needs.
• Support solution proposal coordination and testing or validation activities.

Performance measures