BUSINESS ANALYST L4

Role purpose

Customer requirements and engagement

• Understand RFP/RFI requirements and document scope, functional and non-functional requirements, features, and customer needs.
• Create workflow diagrams and specifications through research and analysis of customer requirements and system capabilities.
• Coordinate with project managers, pre-sales, technical leads, and architects to formulate customer responses and solutions.
• Explain financial and operational impacts of changes; seek customer clarification and feedback on proposed solutions.
• Demonstrate proposed solutions or prototypes, maintain customer relationships, and use feedback to improve services and products.

Delivery and solution validation

• Share customer feedback with delivery teams, review test cases for requirements coverage, and analyze proposed solutions before customer demonstrations.
• Facilitate change requests and support QA testing with timely feedback.
• Conduct integration testing and user acceptance demonstrations to validate implemented solutions.
• Use data modeling to analyze findings, design improvements, and assemble complete RFP/RFI solutions.
• Plan project milestones and phases with project leadership and support timely, quality customer delivery.

Knowledge contribution

• Share expertise with other business analysts and build domain knowledge across the vertical.
• Write whitepapers, research papers, and points of view; create reusable use cases and conduct market research.

Requirements

• 5–8 years of experience.
• Mandatory skill: business analysis in the BFSI domain.

Performance measures