oracle
Business Analyst III
Tulane University
New Orleans, USA
Full-time
Mid · 4+ years experience
Remote
Discovered 3 days ago
html-csssql
Key Skills for This Role
html-csssql
Full Job Posting
Qualifications
- REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor’s degree.
- Four years of progressive professional experience in data analysis, CRM administration, system configuration, reporting, technical administration, customer support, communications operations, or related work in an enrollment-focused, higher education, or similarly complex environment.
PREFERRED QUALIFICATIONS:
- Experience serving as a subject-matter expert or lead functional resource for Slate in a higher education environment.
- Experience supporting Slate Deliver campaigns, audience segmentation, and related communications workflows.
- Experience with SQL, query-building tools, APIs, file-based integrations, and/or HTML/CSS.
- Experience designing and optimizing multi-step communication journeys, including segmentation, branching logic, triggers, testing, and performance analysis.
- Experience developing reports, dashboards, or analytical outputs and supporting data flow and issue resolution across CRM and related enterprise systems.
Responsibilities
- Ability to independently analyze and resolve difficult and often complex CRM, data, system, and workflow issues affecting multiple users or functional areas.
- Ability to manage projects or major assignments with limited oversight, including prioritization, requirements gathering, stakeholder coordination, testing, implementation, issue resolution, and post-launch support.
- Demonstrated experience with CRM systems, enrollment technologies, data management, reporting tools, and/or email communications platforms.
- Demonstrated experience serving as a functional or technical subject-matter resource for users, stakeholders, or project teams.
- Demonstrated experience independently managing work from intake or requirements gathering through resolution, implementation, and follow-up support.
- Demonstrated experience translating business needs into CRM configurations, queries, reports, dashboards, workflow changes, or operational solutions.
- Ability to gather and evaluate business requirements and translate user needs into effective CRM configurations, workflows, reports, dashboards, queries, or operational processes.
- Ability to recommend, implement, document, and maintain improvements to CRM processes, standards, workflows, and operating procedures.
- Ability to influence users and stakeholders regarding CRM-related policies, practices, procedures, and adoption of improved processes.
- Ability to coach, train, and provide guidance to staff users and less experienced team members on system functionality, best practices, and documentation standards.
- Ability to evaluate data flows, identify discrepancies across systems, and implement solutions that improve data integrity, consistency, and downstream reporting.
- Excellent verbal and written communication skills with the ability to support both technical and non-technical users.
About Tulane University
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