Business Analyst
Role Overview
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
Key Skills for This Role
Full Job Posting
Description
Why join us at SCC?
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
Business Analyst – Finance
Location: Epping Head Office, NSW Employment Type: Full Time, 12-Month Fixed Term Contract with possible extension.
About the Role:
We are seeking an experienced Business Analyst to support our Finance, Procurement and ERP transformation initiatives, with a key focus on Procure-to-Pay and Financial ERP.
The Business Analyst will lead the analysis, documentation, and optimisation of Finance, Procurement, and Accounts Payable processes to support the successful delivery of Procure to Pay and Financial ERP business transformation initiatives. The role will work closely with project team, Finance, Procurement, Account Payable teams, Southern Cross Care Support Office and operational teams across NSW and ACT. The role is responsible for requirements gathering and documentation, current and future business process mapping, Financial ERP solution delivery support, stakeholder engagement, and business change activities to ensure successful project outcomes and adoption of future-state ways of working. The role will also contribute to business case development, change impact assessments, process standardisation, work instruction and role-base procedures documentation and the successful adoption of new ways of working.
Business Analysis & Requirements
Facilitate workshops, interviews, and observation activities to understand operational needs
Translate business needs into clear, structured requirements, user stories, and functional specifications
Maintain requirements traceability across the full delivery lifecycle
Ensure alignment between business needs and delivered solutions
Support the development of business cases and documentation as required
Continuous Improvement & Process Optimisation
Analyse current-state processes to identify opportunities to simplify, strengthen, and standardise
Develop clear future-state process maps to support efficient and consistent ways of working
Support the execution and implementation of continuous improvement initiatives
Promote process standardisation and improved workflows across teams
Contribute to a culture of ongoing improvement and operational excellence
Data Analysis & Solution Development
Analyse data to identify trends, risks, and improvement opportunities
Contribute to data modelling activities and support data-informed decision-making
Work closely with delivery teams to support solution design and functional outcomes
Ensure solutions are practical, usable, and aligned to operational needs
Support validation that solutions meet requirements and deliver intended outcomes
Project Planning & Delivery Support
Support project planning activities, including timelines, dependencies, and deliverables
Contribute to project coordination to ensure smooth and effective delivery
Participate in testing, UAT, and validation activities Support implementation and transition activities across teams
Work closely with stakeholders and delivery teams to maintain clear communication and alignment
Requirements
- Essential Experience
- Minimum 5 years' experience working as a Business Analyst in project, transformation, or system implementation environments.
- Strong experience working with Financial ERP systems, Procurement and Finance related business processes.
- Demonstrated experience documenting business, functional, and reporting requirements.
- Proven experience facilitating workshops and engaging with business stakeholders at all levels.
- Experience documenting end-to-end As-Is and To-Be business processes using BPMN or similar process modelling standards.
- Experience supporting business case development and solution evaluation.
- Experience supporting testing, validation, and implementation activities.
- Essential Skills and Knowledge
- Strong understanding of business analysis frameworks, techniques, and methodologies, including BABOK.
- Knowledge of project delivery methodologies and the Software Development Lifecycle (SDLC).
- Strong analytical and problem-solving skills with the ability to challenge assumptions and identify improvement opportunities.
- Excellent written and verbal communication skills.
- Strong stakeholder engagement and relationship management capability.
- Ability to produce high-quality documentation including requirements, user stories, process maps, work instructions, and role-based procedures.
- Strong proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Visio, and related collaboration tools.
- Experience working alongside Change Management resources on business impact assessments, stakeholder engagement, and transition activities.
- Qualifications
- Relevant tertiary qualification in Business, Information Technology, Commerce, Finance, or a related discipline, or equivalent combination of education, training, and practical experience.
- Highly Desirable
- Demonstrated experience leading business requirements elicitation and documentation, and process redesign for Procure-to-Pay, Procurement, Accounts Payable, Finance transformation or Finance ERP projects.
- Experience within Aged Care or Health organisations.
- What’s in it for you?
- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Annual leave loading
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
- Referral Bonus Program
Summary
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
About Southern Cross Care (NSW & ACT)
Catholic not-for-profit aged care provider serving older Australians through residential care, home care, and retirement communities.
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