Business Analyst
Role Overview
Business Analyst specializing in Customer Protection Regulations.
Analyzes consumer privacy and financial protection laws, translates mandates into technical business requirements, and partners with product teams on compliant customer experiences.
Key Skills for This Role
Full Job Posting
Role overview
Business Analyst specializing in Customer Protection Regulations.
Analyzes consumer privacy and financial protection laws, translates mandates into technical business requirements, and partners with product teams on compliant customer experiences.
Responsibilities
- Translate consumer protection laws into business requirement documents and functional specifications for engineering and product teams.
- Assess systems, data flows, and customer touchpoints for compliance vulnerabilities.
- Document current customer journeys and design future-state journeys with consent, privacy disclosure, and fair-treatment checkpoints.
- Coordinate between Legal/Compliance, Product Management, and IT/software development.
- Define UAT criteria, write test scenarios, and validate system updates before launch.
Qualifications and experience
- Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.
- 5–7 years as a Business Analyst, including at least 2 years in regulatory compliance, consumer data privacy, or consumer finance protection.
- Strong Agile/Scrum proficiency; experience with user stories, product backlogs, Jira or Azure DevOps, and process maps using Visio or Lucidchart.
- Deep understanding of CCPA/CPRA, FTC Consumer Protection Rules, GDPR, or banking regulations such as TILA, RESPA, and CFPB mandates.
Work experience
Work experience is also listed as 7–10 years.
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