Business Analyst
Role Overview
ARC is seeking an experienced Business Analyst for client opportunities.
The role bridges business and technical teams across the software development lifecycle.
Utility-sector experience is an asset.
Key Skills for This Role
Full Job Posting
About ARC
ARC is an IT consulting firm delivering business solutions across Canada and the United States.
Its services include solutions delivery, enterprise information management, managed IT services, utility and nuclear consulting, pipeline solutions, and AI strategy and data analytics.
Role overview
ARC is seeking an experienced Business Analyst for client opportunities.
The role bridges business and technical teams across the software development lifecycle.
Utility-sector experience is an asset.
Responsibilities
- Elicit, analyze, and document requirements, user stories, and acceptance criteria.
- Facilitate Scrum ceremonies and manage project scope, schedules, risks, issues, dependencies, and status reporting.
- Maintain process maps, SOPs, and business rules.
- Plan and execute Jira testing, coordinate UAT, and track defects to resolution.
- Support change management through stakeholder impact assessments, communications, and end-user training.
Mandatory qualifications
- At least 5 years as a Business Analyst on software development projects across the full SDLC.
- Experience with requirements, user stories, and acceptance criteria; Agile/Scrum teams and Scrum Master duties; and project management.
- Working knowledge of ITIL incident, problem, change, and release management.
- Experience creating and maintaining process documentation, including process maps, SOPs, and business rules.
- Experience planning and executing Jira testing, writing test cases, coordinating UAT, and tracking defects.
- Experience supporting organizational change, stakeholder impact assessments, communications, and end-user training.
- Ability to work with all levels of client organizations and a successful record of delivering solutions.
- At least two references from recent client projects are required to confirm mandatory qualifications.
Desirable qualifications
- Utility-sector experience and familiarity with CIS, billing, work and asset management, outage management, or GIS are assets.
- Government, Crown Corporation, or Provincial Department project experience is desirable.
- Relevant degrees, diplomas, or certifications are desirable, including CBAP/CCBA, PMP/CAPM, Scrum, ITIL 4, or Prosci credentials.
- Other desirable experience includes Confluence or Atlassian tools, Zephyr or Xray, process reengineering, workshops/JAD, business cases, Use Cases/UML, data models and SQL, enterprise applications, Enterprise Architecture, and web/cloud solutions.
Compensation and employment
- The company offers a competitive salary, profit sharing, and benefits.
- Positions may be filled by full-time ARC employees or contractors.
Application
- The posting requests a resume that displays reference number TL:BA in the subject line.
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