Brokerage Customer Service Associate
Role Overview
UPS is looking for a detail-oriented and customer-focused Customs Brokerage Associate to support our Brokerage and International operations team.
In this role, you will facilitate customs clearance activities by reviewing shipment documentation, identifying discrepancies, preparing customs entries, and ensuring compliance with Canadian customs regulations and government requirements.
The successful candidate will work closely with customers, customs authorities, overseas offices, carriers, and internal teams to support the timely movement of international shipments while maintaining a high level of accuracy and service.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Review commercial invoices, shipping documentation, and customs paperwork for accuracy and completeness.
- Prepare and submit customs entries in accordance with applicable regulations and procedures.
- Apply tariff classifications and verify shipment information to support accurate duty and tax assessments.
- Investigate and resolve documentation discrepancies by communicating with customers, foreign origins, and internal teams.
- Monitor customs clearance activities and follow up to ensure timely release of shipments.
- Coordinate freight movement and delivery arrangements with carriers and operational partners.
- Respond to customer inquiries regarding customs requirements, shipment status, and clearance processes.
- Maintain accurate shipment records and perform data entry within brokerage systems.
- Support audits, compliance reviews, reporting, and administrative activities as required.
- Build and maintain positive relationships with customers and internal stakeholders.
- Assist with process improvement initiatives and operational support activities.
Qualifications
- Required
- High school diploma or equivalent.
- Strong administrative, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Bilingualism (English and French) strongly preferred
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and accuracy.
- Proficiency with Microsoft Office applications and data entry systems.
- Ability to work independently and collaboratively within a team environment.
- Preferred
- Experience in customs brokerage, transportation, logistics, international trade, or a related administrative field.
- Knowledge of customs operations, import/export procedures, and government regulatory requirements.
- Understanding of tariff classification and Harmonized System (HS) codes.
- Experience reviewing commercial documentation and resolving discrepancies.
- Previous customer service or client-facing experience.
- Skills & Competencies
- Customs and Trade Compliance
- Documentation Review and Accuracy
- Customer Service Excellence
- Critical Thinking and Problem Solving
- Communication and Relationship Management
- Data Analysis and Verification
- Time Management and Prioritization
- Teamwork and Collaboration
- Regulatory Compliance
- Why Join UPS?
- Gain valuable experience in international trade and customs brokerage.
- Work for a global leader in logistics and supply chain solutions.
- Develop expertise in customs regulations, compliance, and international shipping.
- Join a collaborative team focused on operational excellence and customer success.
- The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.
- All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.
- UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
- __________________________
Preferred Qualifications
- Bilingualism (English and French) strongly preferred
- Preferred
About UPS
UPS is an American multinational package delivery and supply chain management company. It is one of the world's largest shipping carriers, operating in over 200 countries and territories.
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