Branches Manager -Food & Beverage Retail |Saudi Arabia

Overview

Key Responsibilities

• Oversee daily branch operations, ensuring smooth service delivery and full compliance with health, safety, and municipal regulations
• Achieve sales targets and manage branch P&L, monitoring and controlling operational costs (labor, food, utilities, wastage)
• Lead, train, schedule, and develop branch staff, fostering a high-performance and collaborative work culture
• Ensure exceptional customer experience that reflects the brand's identity, monitoring and addressing customer feedback
• Manage inventory levels proactively, conduct monthly counts, and ensure compliance with expiration dates
• Implement in-branch marketing campaigns, promotions, and events in coordination with the marketing team
• Ensure branch facilities and equipment are well-maintained, reporting and following up on repairs promptly

Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred)
• Minimum 5 years of experience in F&B or retail sector, with at least 2-3 years in a managerial role within a coffee shop or café
• Proven experience in the specialty coffee industry is a strong advantage
• Strong leadership, delegation, and people-management skills
• Excellent financial acumen with experience in P&L management, cost control, and inventory management
• Proficiency in POS systems and Microsoft Office
• Strong command of English; Arabic proficiency is highly preferred