Branch Supervisor - Winnipeg

Responsibilities

• Provide strong support and communication for designated Field Service Technicians to foster employee engagement, teamwork & top performance
• Oversee the daily scheduling and planning of Field Service Technicians to ensure that the workforce is adequately assigned to meet and exceed customer expectations
• Serve as front line customer contact for Field Service requests, follow-up and service issues
• Assist customers and Field Technicians with technical issues by phone, email and in person as needed (escalate to Technical Assistance as required)
• Prepare service/repair quotes for customers as needed
• Build customer relationships and resolve customer issues directly or escalate to Service Manager as required (visit customer sites as required)
• Open work orders (including monthly No Charges) as required
• Accurately review, approve and enter as required service reports, time sheets, work orders and parts requisitions
• Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all field jobs
• Champion and maintain all safety rules and procedures
• Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs
• Other duties as assigned
• Must have experience within the Heavy Equipment or related industry, Heavy Equipment License is preferred
• 3+ years Supervisory or Management experience is required, OEM experience strongly preferred
• Exceptional interpersonal, coaching & leadership skills are required
• High level of professionalism and ability to interact calmly while under pressure
• Agile and adaptable to the changing demands of the industry
• Customer and employee centric
• Computer Proficient - Word, Excel (MS Office Suite)
• Valid driver's license is required
• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles
• And much more!
• Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
• Please note the following:
• We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.
• This position is for an existing vacancy.
• Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager.
• One Passion. Many Opportunities.
• The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
• Liebherr-Canada Ltd.
• 1345 Dugald Road
• R2J 0H3 Winnipeg, MB
• Canada (CA)
• Sophia Jager
• [email protected]

Competencies

Our Offer

The company

Location

• Liebherr-Canada Ltd.
• 1345 Dugald Road
• R2J 0H3 Winnipeg, MB
• Canada (CA)

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