Branch Service Manager
Role Overview
Join the Technology Services team as a Branch Service Manager responsible for effective delivery, performance and continual improvement of IT services.
Work across a complex technology landscape with technical teams, suppliers, senior stakeholders and business leaders.
Support operational stability, service quality and services that meet business, Postmaster and customer needs.
Key Skills for This Role
Full Job Posting
Role overview
Join the Technology Services team as a Branch Service Manager responsible for effective delivery, performance and continual improvement of IT services.
Work across a complex technology landscape with technical teams, suppliers, senior stakeholders and business leaders.
Support operational stability, service quality and services that meet business, Postmaster and customer needs.
Service delivery
- Contribute to incident, problem and change management while supporting operational delivery.
- Proactively manage risks and keep service performance aligned with business expectations.
- Support technology service objectives and high-quality service outcomes.
- Coordinate with technical teams, suppliers and business stakeholders to improve services.
What you will bring
- Strong IT Service Management experience in a complex technology environment, including a complex multi-supplier setting.
- Experience building cross-functional stakeholder relationships and supporting change management, impact assessments and CAB activities.
- Strong knowledge of incident, major incident, problem and change management.
- Excellent communication, stakeholder engagement, influencing and escalation management skills.
- Analytical capability to interpret service data, identify trends and drive improvements.
- Ability to coordinate technical teams, third-party suppliers and senior business stakeholders.
- Commercial awareness, data-driven decision-making and experience supporting project delivery, governance and operational readiness.
- Commitment to continual improvement and an inclusive, collaborative working environment.
Work arrangement and contract
- The description states a full-time, permanent contract and a hybrid working pattern.
- The description lists the work location as London/Bolton.
Benefits
- 25 days of annual leave, rising to 30 after two years, plus bank holidays.
- Up to 10% on-target bonus opportunity and a pension scheme with at least 10% employer contribution.
- Digital GP services, Employee Assistance Programme, life assurance and income protection after 12 months.
- Access to online courses, mentoring, apprenticeships, development programmes and an employee benefits platform.
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