Branch Sales Manager

The Branch Sales Manager (BSM) is a performance-based position as measured by the branch results. The BSM is responsible for the effective operation and continued growth of their Branch with direction from the DDO. This position ensures that each team member within the branch is trained in all procedures, policies, products, and programs. Must have a passion for sales, marketing, and training. The BSM will increase overall performance, productivity, and profitability of branch. The BSM will also promote employee engagement, teamwork and job satisfaction through continued coaching and development. Job Responsibility The BSM is responsible to successfully perform the below job responsibilities within their branch. Operations: Communicate the Company’s vision and strategies to all team members. Establish and communicate division goals and objectives. Manage financial goals. Use analytics to assess ways to improve financial position. Review operational standing of assigned branch to identify areas of opportunity for increased profit margin. Provide training and guidance in all aspects of operations and sales leadership in conjunction with Division Director. Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met. Ensure compliance with federal, state, and local law, as well as guide assigned branch teams in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns. Delegates tasks and responsibilities to appropriate team members Maintain the Advance America appearance standards and maintenance requirements for the branch. Marketing: Conduct and train competitive market analysis and develop strategies to increase total market share and active customer accounts. Work with DDO, Field Marketing Manager, and Corporate Marketing to maintain on-going marketing campaigns for the branch. Leadership: Recognize, train, and develop skills and abilities of the branch team members in order to achieve objectives and provide effective leadership. Responsible for growth and development as well as recruiting, coaching, evaluating branch team. Job Responsibilities Cont. Provide Leadership on sales, coaching and development of team and overall profitability and growth. Collaborate with Division Director to help build a healthy, strong, future-facing branch. Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts. Compliance: Work with DDO to ensure that all federal, state, and local laws are followed including company best practices and policies. Collaborate with Operational Quality Specialists to observe and detect potential risks for non-compliance. Training: Provide training and guidance in all aspects of operations, marketing and customer experience. Teach and validate understanding of Customer Choice - One Company/One Customer and the overall Omni channel experience Instruct the branch on company procedures, policies, practices, and computer systems Assist the DDO with implementation of new or changed procedures, policies, products, or programs Lead by example in a hands-on and approachable manner Recognize and develop skills/abilities of assigned branch in order to meet branch, division, and Company objectives Education Required High School Diploma or equivalent required; some college preferred.