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Branch Operations Manager - Commercial Lines

Insurance Office of America
Charleston, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Key Responsibilities:

  • Team Leadership: Direct daily activities and workflow of the branch team.
  • Strategic Implementation: Drive annual strategic and tactical plans.
  • Financial Management: Manage branch P&L, control costs, and achieve financial goals.
  • Budget Management: Understand and manage the annual budget.
  • Vision Communication: Communicate leadership vision/mission for the branch.
  • Team Building: Build and manage a qualified operations team.
  • Recruitment and Onboarding: Participate in recruitment and evaluate merger/acquisition opportunities.
  • Personnel Management: Recommend staff actions, including acquisition and succession planning.
  • HR Management: Ensure compliance with HR processes and policies.
  • Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards.
  • Professional Development: Encourage growth and development of personnel.
  • Succession Planning: Develop future branch operations leaders.
  • Culture Promotion: Promote IOA culture and improve engagement.
  • Performance Monitoring: Identify gaps and implement corrective actions.
  • Data Analysis: Monitor and interpret performance data.
  • Communication: Maintain communication with Regional Director of Operations and sales leadership.
  • Collaboration: Resolve operational issues with Branch 1099 sales personnel.
  • Process Improvement: Develop and ensure compliance with core work processes.
  • Policy Enforcement: Implement and enforce company policies.
  • Technical Competence: Maintain high technical competence and industry expertise.
  • Leadership Development: Continuously improve management and leadership skills.
  • Relationship Building: Develop and maintain positive relationships with IOA leadership and employees.
  • Champion IOA Values: Demonstrate integrity and leadership.
  • Ideal Candidate Qualifications:
  • 5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge
  • 2+ years of management / supervisor experience
  • All required active P&C licensing
  • CISR or CIC designation (preferred)
  • Outstanding communication, people management, and negotiation skills
  • Proficiency in MS Office (Outlook, Word, Excel)
  • High School Diploma (or equivalent)

What We Offer:

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment
  • What to Expect (Application Process):
  • 30-Minute Phone Screen, Online Assessments, and Interview(s)
  • Salary Range
  • The expected pay range for this position is $80,000.00 to $105,000.00 per year, depending on experience, relevant skills, and geographic location.
  • Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications

  • active P&C license, 2+ years of supervisor/management experience
  • Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

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