Branch Operations Manager - Automobile Workshop

UAE – Dubai / Khorfakkan / Kalba

Key Responsibilities

• Manage the daily operations of all branches
• Achieve monthly targets in sales and number of cars served
• Improve conversion rates from the call center
• Ensure service quality across PPF, polishing, tinting, and minor repairs
• Lead supervisors and technical teams
• Handle customer issues directly and professionally
• Reduce waste and improve overall productivity
• Implement and enhance operational systems and SOPs
• Prepare and submit daily and weekly operational reports to management

Requirements

• 3–5 years of experience in operations or branch management
• Strong leadership skills and decision-making ability
• Automotive industry experience is preferred
• Ability to manage multi-national teams
• Willingness to work in the field and move between branches

Important Notes

• This is a field-based role that requires daily branch follow-up
• Performance will be measured based on clear KPIs and results

Skills

• Strong leadership and team management skills with the ability to handle multi-branch operations
• Excellent decision-making and problem-solving abilities in a fast-paced environment
• Solid understanding of automotive services (PPF, detailing, tinting, minor repairs, etc.)
• Strong focus on quality control and service standards
• Ability to analyze operations and implement process improvements (SOPs, workflows)
• Good understanding of productivity management and cost control
• Strong customer handling and conflict resolution skills
• Ability to manage and motivate multi-national teams
• Proficiency in reporting, data analysis, and KPI tracking
• Experience with CRM/ERP systems and operational tools
• Strong communication skills (English required; Arabic is an advantage)
• Excellent time management and multitasking abilities
• Willingness to work in a field-based role and travel between branches
• Positive attitude with a results-driven mindset