Branch Member Associate
Role Overview
This position performs a variety of duties in support of growth, service goals and profitability for Field Sales within a branch as well as is a primary provider of Member Services.
Performs duties in support of agents and other staff.
Position is responsible for servicing the needs of the member, maintaining service quality levels and giving added value through MRM to cross sell and offer other services.
Required to maintain acceptable levels of policy accuracy and achieve individual cross sell goals as assigned.
Provides service support for existing insureds and members.
Assists in the sale of insurance products and provides other insurance support services.
Reviews and completes documentation for business written in an office.
Provides information to members regarding memberships and insurance.
Key Skills for This Role
Full Job Posting
Qualifications
- High School GED Required
- 4-6 years Branch member sales, service & operations or related experience Preferred
- Moderate knowledge of AAA products and services in the following areas: insurance, travel counseling, publications, maps and routing preferred.
- Moderate proficiency in data entry required. Moderate Microsoft Word and Excel skills preferred. Advanced customer service skills preferred.
- Moderate knowledge of Club systems, including but not limited to: POS, MACS, VIEWPOINT, EICS, TRAVEL PORTAL, KRONOS, HUON, LEXUS/NEXUS preferred.
- Notary Public - National Notary Association Required
- Property and Casualty Insurance License, valid in selling state - Issued by State Required
- Travel Requirements
- Occasional travel to off-site business meetings or conferences. (5% proficiency)
- Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance,
- travel, entertainment, services and more!)
- Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
- "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
- AAA is an Equal Opportunity Employer
- Our organization participates in E-Verify
Preferred Qualifications
- 4-6 years Branch member sales, service & operations or related experience Preferred
- Moderate knowledge of AAA products and services in the following areas: insurance, travel counseling, publications, maps and routing preferred.
- Moderate proficiency in data entry required. Moderate Microsoft Word and Excel skills preferred. Advanced customer service skills preferred.
- Moderate knowledge of Club systems, including but not limited to: POS, MACS, VIEWPOINT, EICS, TRAVEL PORTAL, KRONOS, HUON, LEXUS/NEXUS preferred.
About Auto Club Enterprises
Provider of insurance, travel, financial, and roadside assistance services.
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