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Branch Manager

Hertz
Wolcott, USA
Full-time
Manager · 20+ years experience
Onsite
Discovered Today

Full Job Posting

Skills:

  • Highly organized.
  • Ability to interface with multi-faceted, cross-functional teams
  • Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
  • Strong Time Management skills
  • Customer service aptitude - ability to address and resolve customer service issues
  • Flexible and able to adapt to changes
  • Excellent oral and written communication skills

Qualifications

  • Highly organized.
  • Ability to interface with multi-faceted, cross-functional teams
  • Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
  • Strong Time Management skills
  • Customer service aptitude - ability to address and resolve customer service issues
  • Flexible and able to adapt to changes
  • Excellent oral and written communication skills
  • Must be at least 20 years old.
  • Valid driver’s license required.
  • High School Diploma or general equivalency diploma required.
  • Previous management experience
  • Result orientation with demonstrated history of success
  • Demonstrated ability to direct and motivate teams
  • Financial and business acumen
  • Customer service resolution practices
  • Excellent communication techniques
  • Coaching ability
  • Labor & Employment laws
  • Operations Management
  • Project Management
  • Analysis and report modeling understanding

Preferred Qualifications

  • Associate’s degree preferred.
  • Experience in car rental, hospitality, or tourism a plus

Responsibilities

  • Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
  • Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
  • Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
  • Assist staff in the resolution of customer service issues.
  • Ensure a high level of customer service is maintained at or above the area goals
  • Coach all staff and empower staff to engage in problem resolution and customer relations
  • Be active in attending/hosting outside sales meetings or events to promote the company and branch location
  • Continue to increase the market penetration of the branch and increase revenue
  • Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
  • Effectively interview, hire, train, coach and mentor all Branch staff
  • Complete performance reviews with all Branch staff discuss strengths and development opportunities
  • Hold weekly staff meetings to keep employees motivated and informed of business operations
  • Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
  • Maintain an environment of positive employee relations
  • Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
  • Must be at least 20 years old.
  • Valid driver’s license required.
  • High School Diploma or general equivalency diploma required.
  • Associate’s degree preferred.
  • Previous management experience
  • Experience in car rental, hospitality, or tourism a plus
  • Result orientation with demonstrated history of success
  • Demonstrated ability to direct and motivate teams
  • Financial and business acumen
  • Customer service resolution practices
  • Excellent communication techniques
  • Coaching ability
  • Labor & Employment laws
  • Operations Management
  • Project Management
  • Analysis and report modeling understanding
  • Highly organized.
  • Ability to interface with multi-faceted, cross-functional teams
  • Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
  • Strong Time Management skills
  • Customer service aptitude - ability to address and resolve customer service issues
  • Flexible and able to adapt to changes
  • Excellent oral and written communication skills

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