Branch Manager

World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.

Essential Duties and Responsibilities:

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.

Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.

Review, approve, and close loans within company guidelines.

Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.

Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.

Oversee branch operations and ensure compliance with company policies and applicable laws.

Handle escalated customer concerns and make sound business decisions that support branch success.

Basic Requirements

High school diploma or equivalent

Valid driver's license, reliable transportation, and current insurance

Ability to obtain required insurance licensing

Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.

At least one year of management experience or successful completion of management training program

Experience & Skills

Experience achieving sales, portfolio growth, or profitability goals

Experience making lending, collection, or customer account decisions

Experience managing delinquency, collections, or portfolio performance

Experience managing branch, store, or business operations

Experience leading and developing employees

Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.

Comfortable working in a performance-driven environment that includes customer outreach, collections, and sales activities

Preferred Backgrounds

Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments preferred.

Physical and Environmental Requirements:

Office based role with standard lighting and noise levels

Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs

Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities

Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)

Ability to perform computer work, handle documents, and communicate information effectively

Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking

Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically

May assist with general office upkeep to maintain a professional environment

Occasional local travel to offsite locations and banks as required for business purposes

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.