Branch Manager

As a Branch Manager you will be responsible for the day-to-day operations of the branch, including managing staff, achieving sales targets, ensuring excellent customer service, and maintaining operational efficiency. This role is perfect for someone with a strong background in automotive parts or aftersales, excellent leadership skills, and a commercial mindset. Hours of work: Monday to Friday 8am – 5.30pm and alternate Saturdays’ 8.30am – 1pm Key Responsibilities: Lead and manage all branch operations, including sales, customer service, warehouse and logistics Drive branch performance to meet or exceed sales, profit and service targets Develop and maintain strong relationships with trade and retail customers Oversee stock control, purchasing and inventory accuracy Manage, motivate and develop a team of staff including sales advisors, warehouse operatives and drivers Ensure high levels of customer satisfaction and deal with escalated queries or complaints professionally Monitor and analyse branch KPIs, reporting performance to senior management Ensure all operational and health & safety procedures are followed Support marketing and local business development activities Recruit, train, and retain high-performing staff Requirements: Proven experience in a management or supervisory role in the motor trade Strong understanding of automotive parts, operations or aftersales Excellent leadership, communication and customer service skills Commercial acumen and a results-driven approach Good organisational and time-management abilities Punctual, reliable and trustworthy IT literate, with experience using stock and sales systems Full UK driving licence

Lead and manage all branch operations, including sales, customer service, warehouse and logistics

Drive branch performance to meet or exceed sales, profit and service targets

Develop and maintain strong relationships with trade and retail customers

Oversee stock control, purchasing and inventory accuracy

Manage, motivate and develop a team of staff including sales advisors, warehouse operatives and drivers

Ensure high levels of customer satisfaction and deal with escalated queries or complaints professionally

Monitor and analyse branch KPIs, reporting performance to senior management

Ensure all operational and health & safety procedures are followed

Support marketing and local business development activities

Recruit, train, and retain high-performing staff

Proven experience in a management or supervisory role in the motor trade

Strong understanding of automotive parts, operations or aftersales

Excellent leadership, communication and customer service skills

Commercial acumen and a results-driven approach

Good organisational and time-management abilities

Punctual, reliable and trustworthy

IT literate, with experience using stock and sales systems

Full UK driving licence

About You

About Us

Bennetts is a third-generation family business, founded in 1954, and built on strong values of value and customer service. While the company has grown significantly, those principles remain at its core. Today, the L Bennett and Sons Group operates across the UK, supplying car parts, tools, and workshop equipment to both trade and public customers, from independent garages to main dealers and specialists. With over 55 branches and growing, over £30 million in stock and a fleet of 350+ vehicles, Bennetts supports everything from routine servicing to complex repairs. As an independent, family-owned business, Bennetts reinvests in its people, infrastructure, and systems, enabling quick decisions and consistent service. Looking ahead, Bennetts remains focused on quality products, dependable service, and supporting workshops with confidence, staying true to the values that have driven its success for over 70 years.

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