Branch Manager, CIT and Cash Solutions

Job Purpose

Key Accountabilities

• Develop and execute the branch operations strategy for CIT, cash processing, ATM services (including FLM and CAM), and broader cash solutions in alignment with company objectives and growth ambitions.
• Provide visible leadership and a hands-on management approach when required, while maintaining strong people management practices across all levels of the operation.
• Oversee daily field operations to ensure standardized processes, consistent high-quality service delivery, optimal resource allocation, and route optimization.
• Lead effective scheduling, fleet deployment, capacity planning, and productivity initiatives to enhance efficiency and reduce operational costs.
• Monitor and drive key performance indicators (KPIs) including on-time performance, cash processing accuracy, vehicle utilization, service efficiency, and overall productivity.
• Champion robust security protocols, cash controls, and safety procedures to sustain a zero-incident and zero-loss operating culture.
• Ensure full compliance with all regulatory requirements, licensing standards, central bank guidelines, and internal policies.
• Lead thorough incident investigations, root-cause analysis, corrective action implementation, risk assessments, and security audits.
• Excel in high-level customer engagement, including leading monthly service review meetings and SLP (Service Level Performance) reviews with senior customer stakeholders to maintain and strengthen key relationships.
• Lead, coach, mentor, and develop the operations management team, supervisors, CIT crews, vault processors, drivers/guards, and support staff, fostering a high-performance, safety-first culture with strong emphasis on man-management and team development.
• Manage operational branch budgets, cost controls, fleet maintenance, forecasting, and continuous margin improvement initiatives.
• Build and maintain strong partnerships with branch customers, consistently delivering gold-standard service levels to support contract retention and expansion.
• Collaborate effectively with Sales, Finance, HR, Compliance, and Technology functions to deliver seamless, integrated cash management solutions.
• Lead branch crisis response, business continuity planning, and emergency preparedness for operational disruptions.

Qualifications & Experience

• 5–10 years of progressive experience in cash-in-transit branch management, cash processing, vault operations, ATM services (FLM & CAM), or high-security logistics within a reputable CIT/cash solutions organization.
• Minimum 5 years in a senior supervisory or managerial role leading operations managers and frontline security/crew teams, with proven excellence in man-management and people leadership.
• First-hand experience leading high-level customer monthly service review meetings and SLP performance reviews.
• Demonstrated in-depth knowledge of ATM operations, First Line Maintenance (FLM), and Cash Acceptance Machine (CAM) services.
• Experience in regional or multi branch cash solutions operations is highly desirable.
• Proven track record of implementing digital transformation initiatives, route optimization technologies, fleet telematics, FLM/SLM call centre operations and advanced cash management systems.
• Strong commercial acumen with a customer-centric mindset and a relentless focus on delivering gold-standard service excellence.
• Excellent leadership, communication, and problem-solving skills with the ability to adopt a hands-on approach when necessary while empowering teams.
• Extensive management of branch P&L.
• This role offers the opportunity to lead a critical branch operation within a dynamic, security-focused industry and to make a direct impact on service quality, operational performance, and customer satisfaction at the highest standards as the business grows.