Branch Manager
Role Overview
The Branch Manager leads retail business growth, branch operations, customer service, and staff management.
The role requires sales leadership success, effective team management, branch operations, risk management, and performance management experience.
The manager works directly with customers and the community.
Key Skills for This Role
Full Job Posting
Role overview
The Branch Manager leads retail business growth, branch operations, customer service, and staff management.
The role requires sales leadership success, effective team management, branch operations, risk management, and performance management experience.
The manager works directly with customers and the community.
Key responsibilities
- Drive retail business growth through leadership, business development, and community connections.
- Ensure positive customer experiences by addressing complaints, resolving issues, and answering questions.
- Oversee daily branch operations in compliance with banking regulations and policies.
- Manage cash flow, maintain accurate records, and supervise staff.
- Develop business-growth strategies, pursue opportunities, build customer relationships, and develop marketing and sales campaigns.
- Hire, train, and supervise staff; conduct performance conversations and provide coaching and feedback.
Candidate requirements
- Proven success in a sales leadership role and a track record of managing teams effectively.
- Experience in branch operations, risk management, and performance management.
- Strong business development abilities and community connections.
Benefits
- Benefits include development and wellbeing support, study leave, wellbeing coaching, access to a wellbeing centre, and discounts on bank products and services.
About Great Southern Bank
Great Southern Bank is customer-owned and says its success benefits people and families across Australia.
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