Branch Manager

Role Overview

Branch Operations and Leadership

• Coordinate departments so vehicles move through the branch on schedule and to expected quality standards.
• Plan daily schedules, bay allocations, and staff and resource deployment across service lines.
• Ensure work follows brand standards, SOPs, and manufacturer guidelines; act as the final escalation point for operational issues.
• Supervise, coach, and manage branch staff across service advisors, technicians, detailers, painters, and support staff.
• Set individual and team targets, conduct performance reviews, and manage rosters, leave, and attendance.
• Identify staffing and training needs and coordinate recruitment and onboarding with HR.
• Build and maintain a high-performing, accountable, customer-first team culture.

Customer and Financial Performance

• Own the end-to-end customer journey from booking and drop-off to updates and vehicle handover.
• Handle escalated customer complaints and service recoveries; monitor satisfaction, reviews, and loyalty engagement and act on feedback.
• Own branch P&L, budgets, cost control, and revenue across service lines.
• Track sales against targets, including service, package, and loyalty-program upselling.
• Review and approve branch quotations, invoicing, and payment processes.

Inventory, Compliance, and Reporting

• Manage inventory of consumables and materials, liaise with suppliers, maintain adequate stock, and control wastage and cost.
• Ensure compliance with UAE labor law, health and safety regulations, and company policy.
• Conduct quality-control checks and spot audits; maintain applicable standards, including XPEL certified-installer status across relevant teams.
• Provide daily, weekly, monthly, and quarterly reports on bookings, work, revenue, staffing, KPIs, P&L, sales, satisfaction, and performance.
• Present reports to the CEO, attend performance reviews, and provide input on pricing, promotions, new services, expansion, and service-line rollouts.

Requirements and Qualifications

• At least 5 years managing a luxury automotive service, detailing, or retail branch with multiple departments.
• Bachelor's degree required; previous similar managerial experience in the UAE market.
• Strong leadership, team management, client relationship, communication, and financial skills, including budgeting, P&L ownership, and reporting.
• Automotive service knowledge required; detailing, PPF, ceramic coating, body shop, or paint shop experience highly preferred.
• Proficiency with reporting, CRM, or POS systems and standard office software, especially Excel.
• English required; Arabic is an advantage.
• Valid UAE driving license preferred.

Work Location

• Work location is in person.