Boutique Manager
Role Overview
Lead the OMEGA Boutique to deliver excellent customer experience, sales performance, and brand representation.
Drive business growth, lead the team, develop long-term client relationships, and maintain operational excellence and OMEGA’s prestige, heritage, and exclusivity.
Key Skills for This Role
Full Job Posting
Role purpose
Lead the OMEGA Boutique to deliver excellent customer experience, sales performance, and brand representation.
Drive business growth, lead the team, develop long-term client relationships, and maintain operational excellence and OMEGA’s prestige, heritage, and exclusivity.
Commercial performance
- Achieve and exceed sales targets, KPIs, and profitability objectives; maximize conversion, average transaction value, and units per transaction.
- Analyze sales reports, customer insights, and market trends to identify opportunities and execute growth plans.
- Monitor team performance and implement corrective actions to achieve commercial objectives.
Client experience and development
- Deliver luxury customer experiences and promote OMEGA’s heritage, innovation, craftsmanship, and storytelling.
- Develop VIP and high-value client relationships; lead clienteling to strengthen loyalty and repeat business.
- Oversee CRM use, database accuracy, after-sales follow-up, private appointments, client events, and engagement activities.
Leadership and team development
- Lead, coach, motivate, and develop the boutique team; conduct performance reviews and development discussions.
- Support recruitment, onboarding, succession planning, and talent development.
- Set individual objectives, monitor results, and build a high-performing, collaborative team.
Operations and brand standards
- Oversee inventory, cash handling, POS transactions, reporting, stock levels, transfers, replenishments, and scheduling.
- Ensure compliance with company policies, security procedures, and brand standards; protect boutique assets, products, and confidential information.
- Resolve operational and maintenance issues and maintain boutique readiness, cleanliness, presentation, and luxury atmosphere.
- Execute visual merchandising guidelines and support product launches, marketing initiatives, and brand activations.
Reporting and decision-making
- Prepare and review boutique reports, analyze sales trends and customer insights, and provide business updates to management.
- Develop improvement initiatives and support budgeting, forecasting, and business planning.
- Manage daily boutique operations and team resources, recommend recruitment and development actions, and approve operational decisions within delegated authority.
Qualifications and experience
- Minimum 5 years of luxury retail experience.
- Minimum 2 years in boutique, store, or retail management.
- Bachelor’s degree in Business, Marketing, Management, or a related field is preferred.
- Watches, jewelry, luxury fashion, or premium retail experience is preferred.
- Strong leadership, coaching, people management, and clienteling skills; strong understanding of luxury clientele and CRM.
- Experience using retail systems and Microsoft Office applications.
- Fluent in English; Arabic is preferred.
Performance measures
Commercial measures include sales achievement and growth, conversion, average transaction value, and units per transaction.
Client measures include new client acquisition, CRM completeness, repeat-client rate, VIP retention, and clienteling activity.
Team measures include performance, retention, training, and performance review completion.
Operational and customer measures include inventory accuracy, audit and boutique standards compliance, stock loss prevention, reporting accuracy, satisfaction, complaint resolution, and service quality.
Key challenges
Achieve ambitious commercial targets while maintaining luxury service standards and brand exclusivity.
Develop high-value client relationships and lead a high-performing team in a competitive luxury retail environment.
Maintain operational excellence, inventory accuracy, and compliance standards.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career