Boutique Manager, Dubai

Role overview

Responsibilities

• Lead day-to-day Salon operations and ensure they meet Sotheby’s standards.
• Manage, coach, and support the Salon team, setting clear expectations and strong service standards.
• Deliver personalised client experiences with discretion and relationship-building across luxury categories.
• Build long-term relationships with collectors and luxury clients in the region.
• Support commercial objectives, sales opportunities, and performance during key trading periods.
• Partner with specialist departments and corporate teams on sourcing, category strategy, and the Salon offer.
• Develop client engagement initiatives, partnerships, and boutique programming with marketing, events, and regional teams.
• Oversee floor management, appointments, inventory coordination, visual presentation, opening and closing, and operational readiness.
• Maintain accurate client information for personalised follow-up and client development.
• Monitor competitors, client behaviour, market trends, and local opportunities.
• Ensure compliance with security, inventory control, client confidentiality, and operational policies.
• Coordinate with operations, logistics, compliance, finance, and support teams to resolve issues.

Skills and experience

• Experience managing a luxury retail, hospitality, private-client, gallery, or similar high-touch client environment.
• People management experience leading, motivating, and developing a client-facing team.
• Commercial awareness and a track record supporting sales performance and client relationships.
• Excellent client service skills and confidence engaging high-net-worth clients with discretion and professionalism.
• Strong organisation, judgement, communication, and practical problem-solving skills.
• Fluency in English is required; Arabic or other languages are advantageous.
• Interest in luxury, collecting, art, design, jewellery, watches, or related categories is beneficial.