Bookseller - PT

Role Overview

Customer and Store Service

• Welcome customers cheerfully, answer questions, and connect readers with suitable titles and products.
• Maintain attractive displays, store cleanliness, and efficient store operations.
• Operate registers quickly and professionally to provide reliable customer service.

Store Operations

• Use registers, computers, tablets, programs, and other technology comfortably and efficiently.
• Receive and unpack deliveries and shelve products accurately.
• Use product knowledge, BookMaster, colleagues, and information tools to locate books and other products.
• Support the café team when needed.

Safety and Loss Prevention

• Understand and follow loss prevention procedures and de-escalation techniques.
• Identify theft or problematic behavior and seek appropriate support.
• Perform work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Expected Behaviors

• Maintain reliable and punctual attendance for scheduled shifts.
• Be flexible and responsive to scheduling gaps, including early mornings, late evenings, weekends, and most holidays.
• Approach work positively, energetically, purposefully, and reliably.
• Support colleagues and customers with kindness and consideration.
• Show willingness to learn new skills and acquire new knowledge.

Bookselling Development

• Build knowledge of fiction, nonfiction, and children’s book categories.
• Use book knowledge to maintain sections and present books attractively.
• Make effective recommendations to customers across varied sections.
• Support sales objectives including monthly picks, book of the year, memberships, preorders, products, and new releases.
• Develop knowledge of educational toys, games, hobbies, collectibles, music, movies, and newsstand products.

Work Environment

• The role is based in a busy bookstore and may involve collaborative support in other stores when needed.
• Store hours extend from early mornings to late evenings every day, including weekends and most holidays.

Benefits

• Benefits vary by scheduled hours and may include employee discount, employee assistance, sick pay, paid time off, holidays, retirement match, health benefits, spending accounts, insurance, transit, and tuition reimbursement.

Career Progression