Booking Product Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The eCommerce – Product Manager (Booking) is responsible for developing and executing a strategy related to our Digital booking channel with AI embedded as a core capability across search, discovery, pricing, presentation, personalization and conversion optimization.
Key Skills for This Role
Full Job Posting
Job Description
The eCommerce – Product Manager (Booking) is responsible for developing and executing a strategy related to our Digital booking channel with AI embedded as a core capability across search, discovery, pricing, presentation, personalization and conversion optimization.
This role drives revenue growth, digital share expansion, customer retention and engagement through intelligent ecommerce initiatives & AI powered booking experiences.
This role is responsible for continually driving and maximizing our conversion rates by spearheading innovative product features that drives, business objectives and KPI’s.
The ideal candidate combines deep airline booking domain expertise with AI product literacy, experimentation mindset, and data-driven leadership, and works cross-functionally (internal and external) to evolve the booking ecosystem into an intelligent, adaptive, and high-performing digital distribution channel.
Accountabilities
- Develop, maintain, and execute a product roadmap to achieve business goals of revenue growth, increase digital share/footprint & own the end-to end management of booking experiences.
- Partner with cross- functional and technical teams to develop positioning of the product and ensure product differentiation from competitors.
- Manage relationships with third parties’ providers for enhancing customer journey.
- Monitor and evaluate product performance to facilitate continuous iteration and improvement.
- Identify, lead and drive business opportunities for Digital revenue optimisation and conversion of Digital Booking processes through consistently optimising product capabilities and developing unique value propositions.
- Define and drive strategies and long-term vision to build competitive digital products for the overall website & booking flow (including and not limited to Loyalty booking redemptions).
- Lead initiatives such as AI powered search & discovery, predictive abandonment recovery, conversational booking assistance and translate AI capabilities into measurable commercial outcomes.
Qualifications
- 7+ years’ experience working in Digital product management with strong analytical & commercial skills
- Proven experience owning booking or high conversion eCommerce journeys.
- Hands on experience along with shareable portfolio of capabilities and features deployed in aviation eCommerce.
- Demonstrated experience delivering AI enabled or data driven product features.
- Working knowledge in airline Reservations, Ticketing, Fares and Pricing and Revenue Accounting mandatory.
- Bachelor’s degree in computer science, Information Systems, Engineering or equivalent is preferred.
- Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management.
- Demonstrated experience in defining, delivering and launching products, with hands-on portfolio delivering AI enabled product features for Digital touchpoints.
- Technical and business operations knowledge with proven ability to drive solutions, with experience defining vision and strategy for a technical product.
- Recognized as an active team player, with excellent communication and coordination skills as this role requires working with multiple teams across the organization
- Working knowledge and experience with key PSS systems (Sabre, Amadeus etc), AI/ML teams in production environments for aviation.
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation.
From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence.
Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group.
We will never ask for personal information, bank details, or payment during the recruitment process.
Interviews are conducted face-to-face or via video/telephone before any formal offer.
If you are asked for money, please treat it as fraudulent.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Etihad
Manager Corporate Finance & AI Innovation - UAE National Candidates Only
Abu Dhabi, UAE
Job Description Etihad Airways is seeking a high-potential UAE National to join our Corporate Finance team in a unique role that combines secured and unsecured financing, artificial intelligence, data-driven decision mak
Inside Sales Officer - UAE National
Abu Dhabi, UAE
Job Description Synopsis We are looking for a driven and results-oriented Inside Sales Officer to join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities
Manager Inside Sales
Abu Dhabi, UAE
Job Description We are looking for a driven and results-oriented Inside Sales Manager to join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities, qualify
Manager Inside Sales
Abu Dhabi, UAE
Job Description We are looking for a driven and results-oriented Inside Sales Manager to join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities, qualify
Inside Sales Officer
Abu Dhabi, UAE
Job Description Synopsis We are looking for a driven and results-oriented Inside Sales Officer to join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities
Inside Sales Officer
Abu Dhabi, UAE
Job Description Synopsis We are looking for a driven and results-oriented Inside Sales Officer to join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities
Manager Network Planning
Abu Dhabi, UAE
Job Description Synopsis: Etihad Cargo is a transforming business. As the cargo division of Etihad Aviation Group, we provide fast and reliable cargo and air freighter solutions around the world. We’re proud to be the ai
Manager Network Planning
Abu Dhabi, UAE
Job Description Synopsis: Etihad Cargo is a transforming business. As the cargo division of Etihad Aviation Group, we provide fast and reliable cargo and air freighter solutions around the world. We’re proud to be the ai
Manager Corporate Finance & AI Innovation - UAE National Candidates Only
Abu Dhabi, UAE
Inside Sales Officer - UAE National
Abu Dhabi, UAE
Manager Inside Sales
Abu Dhabi, UAE
Manager Inside Sales
Abu Dhabi, UAE
Inside Sales Officer
Abu Dhabi, UAE
Inside Sales Officer
Abu Dhabi, UAE
Manager Network Planning
Abu Dhabi, UAE
Manager Network Planning
Abu Dhabi, UAE