Booking Agent

Role overview

Location and schedule

• The job is listed in Dubai, UAE, with a specified work location in Arjan, Dubai.
• The role is described as an office role.
• Employment type is full-time.
• Working days are Monday to Saturday, with hours from 8:00 AM to 6:00 PM.

Customer service and bookings

• Handle enquiries through WhatsApp, telephone, and email; manage bookings, cancellations, rescheduling, and confirmations.
• Maintain customer and job records in Jobber CRM; prepare quotations, invoices, and commercial cleaning proposals.
• Follow up on quotations and bookings, update customers on job status, and handle feedback or complaints, escalating where required.

Scheduling and team coordination

• Prepare daily cleaning schedules and allocate teams, supervisors, drivers, and subcontractors.
• Monitor attendance, punctuality, uniforms, dispatch, transportation, and driver schedules.
• Provide teams with job instructions, customer and location details, and equipment information; coordinate site access, security approvals, gate passes, and site assessments.
• Monitor job progress and communicate schedule changes to staff and customers.

Operations and records

• Monitor daily jobs and maintain communication with supervisors, cleaning teams, and subcontractors.
• Track equipment, stock, cleaning materials, suppliers, inventory, and equipment records.
• Maintain staff documentation, expiry dates, attendance records, subcontractor details, and administrative files; record operational issues, complaints, incidents, and equipment concerns.
• Escalate urgent operational matters to the General Manager.

Payments and administration

• Prepare quotations and invoices in Jobber, assist with proposals, and share approved payment links through Ziina.
• Follow up on outstanding payments and coordinate with management and accounting on invoices and payment confirmations.
• Assist with cash records, petty cash, expenses, and financial reconciliation.
• Maintain booking records, sales reports, task systems, vehicle fuel and equipment records, supplier purchases, and daily operational updates.
• Support the General Manager with office administration, delegated-task follow-up, and operational coordination.

Requirements

• Previous experience in cleaning, facilities management, maintenance, or a similar service operation.
• Proven booking coordination, customer service, or office operations experience.
• Strong organization and ability to manage multiple bookings and teams.
• Excellent written and spoken English and confident communication by WhatsApp, telephone, and email.
• Good working knowledge of Microsoft Excel and general office applications.
• Experience with CRM or scheduling software; Jobber knowledge is an advantage.
• Able to work under pressure, manage schedule changes, resolve operational issues, coordinate field staff and subcontractors, and work independently within procedures.

Ideal candidate

• Organized, proactive, customer-focused, accountable, calm under pressure, detail-oriented, and an effective team player.

About Four Corners

Why join

• The company describes itself as established and growing, with customer experience, teamwork, and operational standards as priorities.
• The role supports daily operations, team coordination, and consistent service delivery.