BO Core and Cloud Manager
Skills
About This Role
Overview
Grow with us
About this opportunity:
Technical Authority service function is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to SLA performance levels - in activities that require a higher level of support than offered by the 1st Level Operations. It will ensure 2nd level restoration and repair as a result of infrastructure investigation or when prompted by 1st Level Operations. It is also responsible for the network administration (Change Management / Inventory database administration, System & Application Administration) and for performing technical analysis on proposed change requests.
It is responsible to support the Problem Management process and to follow the escalation path agreed in the WLA.
It is also responsible for ensuring that the Operations databases are kept updated and performing at the expected performance level, to track the incident trends and identify service or resource problems (and to act to correct them or escalate to supplier/vendor).
Join our Team
What you will do
- 2nd Level Assurance Operations according to Blueprint NOC Functional and Organizational definitions and EOE/MSTOP Operations processes
- 2nd level fault & problem management, escalation to supplier/vendor, escalation to other 2nd level operations or NOC organizations, starter of defect management, workaround set up and utilization (Assurance)
- Execution and support of work orders and routine/planned technical activities on the live network, services, and processes (Assurance & Fulfillment)
- Service and network KPI and resource analysis (Assurance)
- Planning & Design, Optimization – for continuous improvement and fine tuning of the network
- Configuration management; service configuration and activation, planning and setup of activities and processes (Fulfillment)
- Assure and support the Change Management process of applications/services in scope; provide technical and operational requirements and specifications (Fulfillment)
- Determination of technical work and operational instruction (WI/OPI)
- Determination of Service Level Agreements and Working Level Agreements within the Governance process (Fulfillment)
- Security management; assure and support utilization of given security policies and procedures (Fulfillment)
- Budget and cost estimation, definition and control related to service and ICT systems maintenance (Fulfillment)
- Assure and support the utilization of specific/non-Ericsson Processes and tools when required within a Service definition
- Log handling with health checks scripts
- Escalations towards vendor support
- Dashboard (main customer's indicators tighter to the statistics), daily monitoring in parallel with 1st Level Operations
- Checking the network performance after changing network configuration
- Resource Configuration
- Risk & Impact analysis Support
• Resource Update & Upgrade
- The activities in the 2nd Level Assurance are done within different technical areas as described in WLAs for each of the customers in each country.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity.
The chance to use your skills and imagination to push the boundaries of what´s possible.
To build solutions never seen before to some of the world’s toughest problems.
You´ll be challenged, but you won’t be alone.
You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer. learn more.
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