BMC Helix Consultant
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Key skills for this role
About the Role
Provide operational support for BMC Helix ITSM, ensuring system reliability, data quality, and effective incident management while collaborating with technical teams.
Key Skills for This Role
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Overview
Nair Systems is currently looking BMC Helix ITSM Operational Support & Customization Engineer our Qatar operations
Qualifications
, EXPERIENCE
Required Qualifications
- Degree in Computer Science, Information Systems, or equivalent practical experience.
- ITIL v4 Foundation (desirable).
- BMC Helix / Remedy certifications (advantageous).
Key Competencies
- Strong analytical and problem-solving ability
- Attention to detail and commitment to quality
- Ability to work independently and as part of a wider service management team
- Clear communication skills with both technical and non-technical stakeholders
- Strong documentation and change discipline
Operational Support
Provide 2nd / 3rd line support for BMC Helix ITSM, including Incident, Problem, Change, Asset, CMDB, Request Fulfilment, and Knowledge Management.
Diagnose and resolve application defects, performance issues, data inconsistencies, and user access issues.
Analyse logs, workflows, integration points, and system behaviour to identify root causes.
Track and manage severity-1 / critical tickets and ensure timely resolution with minimal business impact.
Monitor system health, logs, integrations, and scheduled jobs to ensure platform availability and reliability.
Support platform upgrades, patches, hotfixes, and security updates in line with ITIL Change Management processes.
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