Billing Specialist

Responsibilities

• Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions.
• Provide excellent customer service via email or phone to our contracted clients.
• Work with customers directly to collect past due balances.
• Provide customers with account reconciliations to resolve billing and payment discrepancies.
• Understand the quote to bill process and resolve errors as needed.
• Gather customer information to get an understanding of their business needs and establish rapport.
• Research and resolve issues using available resources.
• Stay current with system information, changes, and updates

Education & Experience

Qualifications

• Detail-oriented with a high level of accuracy in data entry and analysis.
• Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams.
• Ability to work within a team environment.
• Highly motivated and passionate about daily tasks as well as overall company initiatives.
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to think critically.

Preferred Qualifications

• Bachelor's or Associate’s degree in Accounting, Finance, or related field is a plus.
• Ability to work in excel preferred.