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Billing Representative II

Quest Diagnostics
West Hills, USA
Full-time
Mid
Onsite
Discovered 3 weeks ago

Full Job Posting

Required Qualifications:

  • High School Diploma / GED or equivalent work experience.
  • Demonstrated ability using computer and Windows PC applications, such as Outlook, Excel, instant message, video conferencing.
  • Strong keyboard and navigation skills and ability to learn new computer programs
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Previous work experience in a fast-paced environment requiring strong multi-tasking skills
  • Some College level classes/coursework
  • Previous work experience in a customer service environment within the Healthcare / Insurance billing industry
  • Medical terminology acumen and experience.
  • Ability to triage and handle escalated situations.
  • Ability to work in a fast-paced environment.
  • Ability to adapt to changes.
  • Ability to develop and maintain client relationships.

Preferred Qualifications:

  • Previous work experience in a fast-paced environment requiring strong multi-tasking skills
  • Some College level classes/coursework
  • Previous work experience in a customer service environment within the Healthcare / Insurance billing industry
  • Medical terminology acumen and experience.
  • Preferred Skills:
  • Ability to triage and handle escalated situations.
  • Ability to work in a fast-paced environment.
  • Ability to adapt to changes.
  • Ability to develop and maintain client relationships.

Responsibilities

  • Analyzes and applies third party, client and patient payments and denials to accounts both manually and electronically
  • Complies with departmental Business Rules and Standard Operating Procedures.
  • Interprets explanation of benefits for appropriate follow up action.
  • Completes and tracks refunds/adjustments to customer’s accounts, while providing necessary back-up information.
  • Refund reporting generated from Billing Web IT
  • Refund request review through Imaging Work Flow
  • Contacts/coordinates with IT or third party carriers on file issues.
  • Releases electronic files and resolves error reports..
  • Resolves and researches misdirected cash issues.
  • Conducts data entry and remittance posting and reconciliation activities.
  • Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance.

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