Billing Officer

Job Purpose

• We are currently seeking a Billing Officer to join our Finance team at our Sydney Head Office. Reporting to the Team Leader - Billing, this role is responsible for ensuring the accurate and timely invoicing of services in accordance with company policies and procedures.
• You will play a critical role in supporting revenue operations through invoice processing, credit note administration, customer billing support, reconciliations, and reporting activities. This position also works closely with internal stakeholders and customers to resolve billing enquiries and contribute to continuous process improvements across invoicing systems and procedures
• Key Accountabilities:
• Prepare, process and issue accurate invoices in a timely manner across multiple billing streams.
• Monitor invoicing systems and interfaces, investigate errors, and ensure data integrity within accounting systems.
• Process approved credit notes and maintain accurate billing records and documentation.
• Respond to customer billing enquiries and provide high-quality customer service to support timely issue resolution.
• Prepare reconciliations, reports and administrative documentation to support finance operations.
• Contribute to invoicing system improvements, compliance activities and continuous process enhancement initiatives.
• Qualifications, Skills and Experience:
• Previous experience in an invoicing, billing, accounts receivable or finance administration role.
• Strong computer skills, including proficiency in Microsoft Excel and finance or invoicing systems.
• Excellent attention to detail with a high level of accuracy and reliability.
• Ability to prioritise workloads, meet deadlines and perform effectively in a fast-paced environment.
• Strong communication and customer service skills with the ability to build effective stakeholder relationships.
• Experience interpreting operational information and identifying process improvement opportunities is desirable.

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