Billing & Collection Specialist

Role overview

Key responsibilities

• Prepare, review, and process invoices in accordance with established procedures.
• Maintain accurate billing records, payment information, and customer account details.
• Monitor outstanding balances and assist with routine payment follow-ups.
• Communicate with customers about invoices, payment statuses, and billing inquiries.
• Investigate basic billing discrepancies and coordinate corrections when necessary.
• Reconcile payment records and help identify outstanding transactions.
• Update financial databases, spreadsheets, and billing systems.
• Coordinate with internal departments to resolve account-related issues.
• Prepare routine billing summaries and collection status reports.
• Handle financial documentation responsibly and follow company policies.

Qualifications and requirements

• High school diploma or equivalent.
• Basic computer skills and familiarity with spreadsheets or office applications.
• Good numerical accuracy, attention to detail, and clear written and verbal communication.
• Ability to organize records, follow procedures, meet deadlines, and learn billing systems and payment processes.
• Ability to handle customer inquiries professionally and maintain confidentiality.
• Additional education in Accounting, Finance, Business Administration, or a related field is an advantage.
• Experience in billing, accounts receivable, collections, or administration is beneficial but not essential for suitable entry-level candidates.
• Reliable, responsible, and able to manage routine financial tasks independently and collaboratively.

Role fit