Billing Analyst II

• Coordinate and review customer billing records by sales representative and cost code to ensure data aligns with contract terms.
• Review and resolve standard customer billing inquiries and grievances, coordinating with internal teams to issue approved credits or corrections.
• Serve as a point of contact for internal departments regarding routine billing questions and account status updates.
• Ensure billing information is accurate and processed within established timelines.
• Perform account reconciliations and verify billing accuracy against customer agreements and contracts.
• Assist with month-end billing processes
• Organize, maintain, and store billing records, paperwork, and electronic documentation.
• Communicate effectively with customers and internal stakeholders regarding account and billing matters.
• Support continuous improvement initiatives related to billing processes and documentation.
• Participate in all required meetings, training, and development activities.
• Ability to communicate, including the ability to read, write, and speak English and promptly follow verbal and written directions in English.
• Perform other related duties as assigned.

• Strong attention to detail and accuracy in numerical data entry and verification.
• Intermediate proficiency in Microsoft Office applications, particularly Excel formulas, formatting, and data sorting.
• Familiarity with accounting software and ERP systems.
• Strong verbal and written communication skills.
• Ability to work effectively with customers and internal stakeholders.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet month-end deadlines.
• Solid understanding of basic administrative concepts, invoicing practices, and billing procedures.
• Strong analytical and problem-solving abilities.

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum of 2–4 years of experience in corporate billing, accounts receivable, or a detail-oriented financial administrative role.
• Intermediate proficiency in Microsoft Office applications, including Excel.
• Experience working with accounting software or ERP systems preferred.
• Experience performing billing, reconciliation, and invoicing activities preferred.

This position operates in an office environment and requires frequent interaction with internal departments and external customers.

The Billing Analyst II must maintain a strong focus on accuracy, organization, customer service, and process efficiency while supporting billing operations and financial reporting requirements.