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Billing Analyst

Helping Hands Homecare
Alcester, GBR
Full Time, Contract
Entry
Hybrid
GBP 28000-28000 yearly / year
Discovered 2 weeks ago

Full Job Posting

Key Responsibilities

  • Managing customer accounts, including account set up and closure.
  • Reviewing billing information and ensuring customers have been charged correctly.
  • Investigating discrepancies and identifying root causes.
  • Managing large volumes of data with a high level of accuracy.
  • Resolving customer account and billing queries.
  • Speaking with customers over the phone, including handling sensitive and sometimes challenging conversations.
  • Working closely with internal teams to resolve complex issues.
  • Identifying opportunities to improve processes and reduce errors.
  • Supporting vulnerable customers with empathy and professionalism.

Skills, Knowledge & Expertise

  • Strong analytical and problem-solving skills.
  • Excellent attention to detail.
  • Confidence working with data and systems.
  • The ability to investigate issues and make informed decisions.
  • Strong communication and customer service skills.
  • A resilient and professional approach when dealing with difficult situations
  • The confidence to challenge, question and seek improvements.

Job Benefits

  • Hybrid working
  • 25 days annual leave plus bank holidays
  • Company pension scheme
  • Ongoing learning and development opportunities
  • Supportive and collaborative team environment
  • Career progression opportunities within a growing organisation

Requirements

  • Strong analytical and problem-solving skills.
  • Excellent attention to detail.
  • Confidence working with data and systems.
  • The ability to investigate issues and make informed decisions.
  • Strong communication and customer service skills.
  • A resilient and professional approach when dealing with difficult situations
  • The confidence to challenge, question and seek improvements.

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