Billing Administrator - North America

The North America Corporate Risk and Broking Operations team is based in Mumbai and comprises approximately 600 colleagues. The team supports large and complex clients, middle‐market organizations, and select accounts across a broad range of industries. These industries include construction, real estate, hospitality and leisure, aerospace, marine, financial institutions and professional services, public sector and education, technology and telecommunications, transportation and logistics, health care and life sciences, natural resources, and retail and distribution. The team works closely with internal and external stakeholders to deliver high‐quality operational and client service support.

This role is responsible for managing end‐to‐end agency billing activities, including the accurate invoicing of clients for insurance premiums and associated fees.

Roles & Responsibilities:

Review, analyze, and assess carrier and broker documentation for insurance billing processing

Process agency bills, including endorsements, audits, cancellations, extensions, new accounts, renewals, reports, and fees

Generate and send invoices to clients through mail and e-mail

Manage undelivered invoice exceptions in a timely and accurate manner

Follow standard operating procedures, client and carrier specifications, and ensure compliance with all statutory requirements

Coordinate with client managers and client support service teams to resolve agency billing issues and discrepancies

Provide timely and effective responses to queries, requests, and corrections received from field offices and service centers through centralized mailboxes

Develop a strong understanding of the billing process, including related upstream and downstream activities

Maintain defined quality standards and turnaround timelines

Participate in and contribute to process improvement initiatives

Build and sustain effective