Billing Administrator

At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.

Join us as a

As a Billing Administrator, you'll play a key role in ensuring the accurate and timely billing of customers across the business. Working as part of the Order to Cash team, you'll support effective cash flow and customer satisfaction by managing invoicing activities, resolving billing queries and building strong working relationships with both internal teams and external customers. This is a highly visible role that offers the opportunity to contribute to process improvements while developing your skills within a global organisation.

In this role, you'll be responsible for:

Preparing and processing accurate customer invoices within agreed timescales

Managing billing records, customer accounts and outstanding invoices

Investigating and resolving invoice queries, discrepancies and payment allocation issues

Processing credit notes, invoice amendments and VAT requirements accurately

Supporting month-end activities, reporting and audit requests

Working closely with finance, sales and operational teams to ensure billing compliance and accuracy

Taking ownership of billing issues to improve invoice collection and reduce credit note volumes

Setting up customer accounts and supporting credit assessment processes

Acting as a key contact for billing-related queries from customers and internal stakeholders

Building effective relationships with customers to support smooth invoicing and payment processes

Identifying opportunities to improve billing efficiency, automation and process performance

Maintaining compliance with financial controls, company policies and audit requirements

When you join Schindler, you'll be rewarded with a competitive package designed to support your wellbeing, career development and work-life balance, including:

Competitive salary with a discretionary annual bonus

25 days’ holiday plus bank holidays, and an annual paid volunteering day

Pension scheme with 6% company contribution

Comprehensive life assurance

Enhanced family leave

Private medical cover with a trusted provider, plus 24/7 virtual GP access

Employee Assistance Programme offering confidential support

Free eye tests and eyewear discounts

Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.