Bilingual Service Coordinator - Contract

%3Cp style=%22font-family: Arial;%22%3EThe Service Coordinator is responsible for providing timely, customer-focused support to our internal and/or external customers. This role involves providing first call resolution on standard service issues and appropriately identifying the correct escalation team for non-standard or escalated situations. The ideal candidate will balance quality and service, operate within established SOPs, and enjoy working in a fast-paced service environment.%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3EMaking an Impact %26nbsp; %26nbsp;%3Cbr%3E%26bull; %26nbsp; %26nbsp;Handle all service calls, emails, and/or tickets in a prompt, professional manner.%3Cbr%3E%26bull; %26nbsp; %26nbsp;Provide exceptional customer service by listening effectively, displaying empathy, identifying the root cause of a situation, and taking appropriate resolution action to ensure customer satisfaction.%3Cbr%3E%26bull; %26nbsp; %26nbsp;Effectively follow documented best practices and SOPs to consistently resolve issues with high quality.%3Cbr%3E%26bull; %26nbsp; %26nbsp;Efficiently manage target workload (i.e., calls or tickets per day) while maintaining high quality levels.%3Cbr%3E%26bull; %26nbsp; %26nbsp;Identify chronic customer problems and share insights with leader%3Cbr%3E%26bull; %26nbsp; %26nbsp;Ensure timely completion of monthly assigned Quality Metrics (QMs) and bi-weekly call calibrations.%3Cbr%3E%26bull; %26nbsp; %26nbsp;Review, update, and maintain pertinent Standard Operating Procedures (SOPs) as needed.%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3EYour Typical Day and Other Key Details %26nbsp; %26nbsp;%3Cbr%3E%26bull; %26nbsp; %26nbsp;90%+ front line service delivery (i.e. calls, chats, portal, email resolution)%3Cbr%3E%26bull; %26nbsp; %26nbsp;Other: Ongoing training, projects as assigned by leader%3C/p%3E %3Cp style=%22font-family:Arial;%22%3ERequired%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E

• Must be Bilingual French/ English%3C/span%3E%3C/span%3E%26nbsp;%26nbsp;%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• 1-2 years in a fast-paced service or operations role%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• %26nbsp; %26nbsp;High school diploma or equivalent%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• %26nbsp; %26nbsp;Proven experience in a customer service or coordination role.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• %26nbsp; %26nbsp;Strong critical thinking, problem-solving skills and the ability to handle escalated issues effectively.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• %26nbsp; %26nbsp;Excellent communication and interpersonal skills.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• %26nbsp; %26nbsp;Detail-oriented with strong organizational and time-management skills.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• %26nbsp; %26nbsp;Ability to work remote as needed%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• %26nbsp; %26nbsp;Ability to multi-task (navigate between various scenarios or tools)%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• %26nbsp; %26nbsp;Basic Computer Skills (Microsoft Tools)%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E
• %26nbsp; %26nbsp;Work shift schedule flexibility%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3ENice to Have%3Cbr%3E
• %26nbsp; %26nbsp;Prior experience in ServiceNow or similar ticketing systems%26nbsp;%3Cbr%3E
• %26nbsp; %26nbsp;Previous experience within a staffing organization%3Cbr%3E
• %26nbsp; %26nbsp;Strong typing skills%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cbr%3EManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. %26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. %26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EReasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.%26nbsp;%3C/p%3E Job Details Job Description: Canada Worker Location: Remote Travel: No Organization: ManpowerGroup Job: Contractor