Bilingual Dispatch Planner

The Bilingual Dispatch Planner oversees the advanced planning, coordination, and optimization of technician resources, ensuring efficient execution of preventative maintenance, on-demand work orders, and operational activities across service portfolios. This senior role supports strategic scheduling, resource forecasting, and performance analysis to drive high service standards and operational excellence.

KEY DUTIES & RESPONSIBILITIES

Creates and manages daily, weekly, and long-term technician schedules to ensure optimal resource utilization.

Plans and coordinates technician assignments for preventative maintenance, on-demand work orders, and project work.

Reviews service request details to ensure work orders contain accurate and complete information.

Receives service requests and documents detail into work orders as required.

Assesses and prioritizes service requests based on urgency, impact, skill set, location, security clearance, availability, and client needs.

Allocates and assigns work orders to the appropriate technicians using available data and operational constraints.

Monitors work order progress, follow up to ensure timely completion, and adjust schedules in real time to address delays or emerging priorities.

Reviews technician utilization and reassigns work as needed to maintain balanced workloads and maximize productivity.

Produces operational reports related to schedule adherence, productivity, backlog, utilization, and overall resource planning.

Collaborates with service managers, dispatchers, customer service teams, and other stakeholders to resolve escalations and support service delivery.

Supports continuous improvement initiatives and contributes to the optimization of scheduling and operational processes.

Performs other duties as assigned.

KNOWLEDGE & SKILLS

5+ years of experience in planning, scheduling, or dispatching within service operations or facilities management.

Advanced workforce scheduling and coordination skills, with the ability to balance priorities in fast-paced, high-pressure environments.

Strong analytical, organizational, and problem-solving abilities, with experience using data to improve scheduling effectiveness.

Proficiency with field service management and scheduling platforms, along with strong MS Outlook and Excel skills.

Excellent communication and customer service orientation, with the ability to collaborate across technicians, dispatch, and service teams.

Ability to interpret service request requirements and assign work based on skills, availability, location, and operational constraints.

Demonstrated ability to optimize technician utilization and make real-time scheduling decisions.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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