Bilingual Customer Service Representative (Remote)

What You Will Do:

• Respond to incoming calls, return calls, and answer emails from policyholders and agents in English and Spanish, providing accurate information and professional service.
• Address customer questions and concerns, research complaints, and identify appropriate solutions to resolve issues effectively.
• Process daily policyholder and agent requests, including policy account changes, with accuracy and attention to detail.
• Maintain knowledge of company insurance products, policies, procedures, and processing guidelines through ongoing training.
• Support daily department workflows by scanning, indexing, and organizing documents and requests in OnBase to ensure timely processing.
• Assist with preparing, distributing, and mailing customer correspondence generated by the Customer Service team.
• Monitor customer interactions and account activity for potential trends, issues, or fraudulent activity, and assist with agent practice investigations as needed.
• Conduct complaint research, follow up on outstanding issues, and support timely resolution.
• Complete assigned projects and additional departmental tasks within established deadlines.
• What You Can Bring:
• A high school diploma or equivalent.
• One to two years of customer service experience.
• Strong verbal and written communication skills in both English and Spanish, with the ability to explain policy information and resolve customer concerns clearly and professionally.
• Excellent analytical and problem-solving skills, with strong attention to detail and a commitment to accuracy.
• Ability to manage multiple responsibilities, prioritize tasks, and consistently meet deadlines.
• Ability to work effectively under pressure while maintaining a positive, helpful, and professional attitude.
• Strong integrity, sound judgment, and the ability to maintain confidentiality when handling sensitive customer information.
• Ability to work independently while collaborating effectively with team members and supporting department goals.
• Proficiency in Microsoft Word and Excel is preferred.
• Applicable To All Employees of Globe Life Family of Companies:
• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.
• How Globe Life Will Support You:
• Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
• Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.