Bilingual Customer Service Representative

What You’ll Do

• Our supportive leaders are looking for talented customer service individuals that will:
• Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
• Analyze and find solutions to client problems in a friendly and proactive way.
• Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.
• Ensure our Clients and advisors have the right information taking the right amount of their time.
• Apply now if:
• You are customer service oriented, tech-savvy, like to solve problems and thrive in a fast-paced environment.
• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
• Experience in call center, reception, hospitality, food and services, and retail are assets.
• This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.
• #LI-Hybrid
• The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
• Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
• Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].
• We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
• We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
• We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
• Salary Range:
• 52,500/52 500 - 81,500/81 500
• Job Category:
• Call Centre
• Posting End Date:
• 08/11/2026