Bilingual Customer Care Representative

AlphaBEST Education provides extended-day, summer, and enrichment programs designed to inspire and engage students as they discover and learn beyond the school day in a fun, safe environment.

As an AlphaBEST Customer Care Specialist, you'll talk with the families of current students to answer questions about our programs and guide them to the appropriate resources to enroll their child or children. You will also work within the student management system to help resolve billing-related questions.

Deliver an exceptional customer service experience with every phone call and interaction

Resolve customer concerns when questions or concerns arise regarding programs, registrations, our student management system, accounts, and billing.

Have fun!

Showcase AlphaBEST's core values to our customers

Build customer loyalty

Complete reports regularly that provide leadership with a picture of your area of responsibility

Bilingual in English and Spanish

An obsession to make every customer happy

Excellent verbal & written communication skills

Two years' experience and a proven track record of impeccable customer satisfaction

Ability to exhibit our core values: Drive Change, Value Connection, Have Fun, Put Children First, BEST at What We Do, Lead with YES, and Make it Right

At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on training, and the tools to take your next step with confidence.

Visit alphabest.org/careers to learn more about our benefits.