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Bilingual Client Support Specialist

El Futuro
Durham, USA
Entry
Onsite
$22.00 / hour
Discovered 1 weeks ago

Full Job Posting

EDUCATION and/or EXPERIENCE

  • High school diploma or GED, required.
  • Experience as an Administrative or Clinic Assistant, preferred.
  • Experience in community organizing and outreach.
  • Experience in community mental health settings or a peer support role, preferred.
  • Experience providing services within Latino and Spanish-speaking communities, preferred.
  • KNOWLEDGE, SKILLS, ABILITIES
  • Bilingual fluency in spoken and written Spanish and English, required.
  • Demonstrated ability to communicate with clients, colleagues, and external partners in a professional, warm, clear, and culturally responsive manner.
  • Strong organization, follow-through, attention to detail, problem-solving, and time-management skills.
  • Ability to manage multiple priorities, make sound decisions within established guidelines, and recognize when an issue requires escalation.
  • Ability to maintain confidentiality and manage sensitive client information with care and accuracy.
  • Proficiency with Microsoft 365, Zoom, electronic health record systems, electronic signature platforms, and web-based tracking tools.
  • Ability to work effectively both independently and as part of a multidisciplinary team.
  • Commitment to supporting El Futuro's mission to nurture stronger familias to live out their dreams.
  • Demonstrated ability to work in a manner consistent with El Futuro's values of Calor Humano, Trust, Resilience, Belonging, and Community.
  • WORK ENVIRONMENT
  • Setting: Work is performed in a hybrid environment, with a minimum of one day per week required in person at the Durham Clinic.
  • Assigned Office Site: Durham Clinic.
  • Work Week: Typically works a standard Monday through Friday schedule. Position requires availability for a minimum of two to three evenings per week, based on program and scheduling needs. Friday 9:00am to 11:00am is required time for organization-wide and team meetings.
  • Extra Time: May be required to work occasional weekends for special events or attend staff meetings outside the regular schedule.
  • Technology & Systems: Regular use of computers, digital platforms, phone, video-conferencing tools, and electronic records systems.
  • Travel: Occasional travel may be required to support community events, outreach activities, or program operations.
  • To apply, submit your cover letter and resume.
  • El Futuro is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.

Preferred Qualifications

  • Experience as an Administrative or Clinic Assistant, preferred.
  • Experience in community mental health settings or a peer support role, preferred.
  • Experience providing services within Latino and Spanish-speaking communities, preferred.

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