Bilingual Call Center Representative
About the Role
Bilingual Customer Service Representative – Join the Future of Healthcare with EXL Health! 100% Remote (US-based)
Key Skills for This Role
Full Job Posting
Qualifications
- What We’re Looking For
- You’re a great fit if you bring:
- ✨ High school diploma (college degree a plus!) ✨ Strong communication skills — you can easily build rapport and explain complex information. ✨ Solid PC skills, with experience using Windows, Microsoft Office, and online systems. ✨ Ability to learn quickly and adapt to changes with a positive attitude. ✨ Stellar organizational skills and attention to detail. ✨ A passion for customer service — you love helping people solve problems.
- Preferred but not required: ✔️ Previous call center or customer service experience. ✔️ Bilingual in English and Spanish (or other languages). ✔️ Experience in healthcare or insurance is a big plus! ✔️ Proven ability to handle multiple priorities while staying cool under pressure.
- Why EXL Health?
- Because we invest in YOU.
- From day one, you’ll work alongside some of the best minds in healthcare and business consulting.
- We offer hands-on training and a mentoring program to help you succeed.
- Your ideas matter here — we’re always looking for ways to improve, and we want to hear your voice.
- Career growth? Absolutely. Many of our leaders started in roles just like this.
- Flexible schedules with shifts between 8am-8pm ET — perfect for work/life balance.
- At EXL Health, you’ll do meaningful work that impacts real people’s lives — all while advancing your own career in an innovative, fast-paced environment.
- Are you ready to join a team where you can shine? Apply today and let’s grow together!
- The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
- ✨ Strong communication skills — you can easily build rapport and explain complex information.
- ✨ Solid PC skills, with experience using Windows, Microsoft Office, and online systems.
- ✨ Ability to learn quickly and adapt to changes with a positive attitude.
- ✨ Stellar organizational skills and attention to detail.
- ✨ A passion for customer service — you love helping people solve problems.
- ✔️ Previous call center or customer service experience.
- ✔️ Bilingual in English and Spanish (or other languages).
- ✔️ Experience in healthcare or insurance is a big plus!
- ✔️ Proven ability to handle multiple priorities while staying cool under pressure.
Responsibilities
- What You’ll Do
- As a Bilingual Customer Service Representative, you’ll be the first point of contact for our customers — delivering an exceptional experience every time. In this role, you will:
- ✅ Handle inbound and outbound calls with professionalism, care, and attention to detail. ✅ Update policy information and ensure accuracy in our systems. ✅ Stay up-to-date on products, processes, and regulations to provide the best service possible. ✅ Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives. ✅ Build strong relationships with customers by going the extra mile to support them. ✅ Document every interaction so we can continuously improve. ✅ Work collaboratively with your teammates to meet individual and team goals. ✅ Share your ideas to improve processes — we want your input!
- ✅ Handle inbound and outbound calls with professionalism, care, and attention to detail.
- ✅ Update policy information and ensure accuracy in our systems.
- ✅ Stay up-to-date on products, processes, and regulations to provide the best service possible.
- ✅ Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
- ✅ Build strong relationships with customers by going the extra mile to support them.
- ✅ Document every interaction so we can continuously improve.
- ✅ Work collaboratively with your teammates to meet individual and team goals.
- ✅ Share your ideas to improve processes — we want your input!
Preferred Qualifications
- ✨ High school diploma (college degree a plus!)
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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