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Bilingual Call Center Representative

exl Service.com (India) Private Limited
Remote, USA
Full-time
Mid
Remote
$15.00 - $25.00 / hour
Discovered 2 weeks ago
Communication

Full Job Posting

Qualifications

  • What We’re Looking For
  • You’re a great fit if you bring:
  • ✨ High school diploma (college degree a plus!) ✨ Strong communication skills — you can easily build rapport and explain complex information. ✨ Solid PC skills, with experience using Windows, Microsoft Office, and online systems. ✨ Ability to learn quickly and adapt to changes with a positive attitude. ✨ Stellar organizational skills and attention to detail. ✨ A passion for customer service — you love helping people solve problems.
  • Preferred but not required: ✔️ Previous call center or customer service experience. ✔️ Bilingual in English and Spanish (or other languages). ✔️ Experience in healthcare or insurance is a big plus! ✔️ Proven ability to handle multiple priorities while staying cool under pressure.
  • Why EXL Health?
  • Because we invest in YOU.
  • From day one, you’ll work alongside some of the best minds in healthcare and business consulting.
  • We offer hands-on training and a mentoring program to help you succeed.
  • Your ideas matter here — we’re always looking for ways to improve, and we want to hear your voice.
  • Career growth? Absolutely. Many of our leaders started in roles just like this.
  • Flexible schedules with shifts between 8am-8pm ET — perfect for work/life balance.
  • At EXL Health, you’ll do meaningful work that impacts real people’s lives — all while advancing your own career in an innovative, fast-paced environment.
  • Are you ready to join a team where you can shine? Apply today and let’s grow together!
  • The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
  • ✨ Strong communication skills — you can easily build rapport and explain complex information.
  • ✨ Solid PC skills, with experience using Windows, Microsoft Office, and online systems.
  • ✨ Ability to learn quickly and adapt to changes with a positive attitude.
  • ✨ Stellar organizational skills and attention to detail.
  • ✨ A passion for customer service — you love helping people solve problems.
  • ✔️ Previous call center or customer service experience.
  • ✔️ Bilingual in English and Spanish (or other languages).
  • ✔️ Experience in healthcare or insurance is a big plus!
  • ✔️ Proven ability to handle multiple priorities while staying cool under pressure.

Responsibilities

  • What You’ll Do
  • As a Bilingual Customer Service Representative, you’ll be the first point of contact for our customers — delivering an exceptional experience every time. In this role, you will:
  • ✅ Handle inbound and outbound calls with professionalism, care, and attention to detail. ✅ Update policy information and ensure accuracy in our systems. ✅ Stay up-to-date on products, processes, and regulations to provide the best service possible. ✅ Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives. ✅ Build strong relationships with customers by going the extra mile to support them. ✅ Document every interaction so we can continuously improve. ✅ Work collaboratively with your teammates to meet individual and team goals. ✅ Share your ideas to improve processes — we want your input!
  • ✅ Handle inbound and outbound calls with professionalism, care, and attention to detail.
  • ✅ Update policy information and ensure accuracy in our systems.
  • ✅ Stay up-to-date on products, processes, and regulations to provide the best service possible.
  • ✅ Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
  • ✅ Build strong relationships with customers by going the extra mile to support them.
  • ✅ Document every interaction so we can continuously improve.
  • ✅ Work collaboratively with your teammates to meet individual and team goals.
  • ✅ Share your ideas to improve processes — we want your input!

Preferred Qualifications

  • ✨ High school diploma (college degree a plus!)

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